SLO Operations Analyst, Journeyman (Federal)

asmexternalcareersite; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

ASM Research is seeking an Operations Analyst - Journeyman to serve as a specialized systems analyst focused on SLO performance across mission‑critical services in a tightly regulated federal IT environment. You will design and maintain SLO monitoring and reporting solutions and analyze performance data.

Collaborate with incident, problem, and performance management teams to investigate breaches, coordinate remediation with service providers, and ensure documentation remains current.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, a related discipline, or equivalent relevant experience.
• Typically 4–7 years of experience monitoring, managing, and reporting on SLO compliance in technical, highly regulated environments, including federal or defense IT.
• Demonstrated experience working with incident, problem, and performance management processes and tools in an ITIL‑aligned service environment.
• Meets DoD 8140 requirements and holds an active Secret clearance appropriate for work in a cleared federal IT environment.
• U.S. citizenship required due to clearance and federal customer requirements.
• Strong analytical, troubleshooting, and communication skills with the ability to interpret performance data and clearly convey findings to technical and non‑technical stakeholders.

Responsibilities

• Define, implement, and maintain SLO monitoring solutions for complex enterprise systems, including thoughtful threshold design, alerting rules, and performance dashboards that align with business and mission priorities.
• Analyze key performance indicators and SLO trend data to identify root causes of degradation, translate findings into actionable technical changes and process improvements, and track outcomes over time.
• Collaborate with incident, problem, and performance management functions to investigate SLO breaches, correlate events across systems, and drive sustainable remediation with infrastructure and application owners.
• Develop, maintain, and regularly update SLO documentation, service catalogs, and operational level agreements to clearly capture expectations, dependencies, and escalation paths for supported services.
• Integrate SLO management into end‑to‑end IT service management lifecycle activities using ITIL‑aligned practices and enterprise ticketing and monitoring platforms.
• Produce concise compliance dashboards, reports, and stakeholder‑facing visualizations that highlight SLO status, emerging risk, and impact to mission‑critical services.
• Coordinate with infrastructure and application owners to validate monitoring coverage, troubleshoot SLO‑related issues, and support continuous service improvement initiatives.
• Maintain awareness of DoD 8140 baseline certification expectations and security protocols, ensuring SLO monitoring and reporting activities comply with clearance and data access requirements.

Skills

SLO Monitoring

Data Analysis

Stakeholder Communication

Education

Bachelor’s degree in Information Technology/Computer Science or related field

Tools

ITIL-aligned tools

Job description

ASM Research is seeking an Operations Analyst - Journeyman to serve as a specialized systems analyst focused on SLO performance across mission‑critical services in a tightly regulated federal IT environment. You will design and maintain SLO monitoring and reporting solutions and analyze performance data.

Collaborate with incident, problem, and performance management teams to investigate breaches, coordinate remediation with service providers, and ensure documentation remains current.