Sleep L&D & CX Strategy Director

Jazz Pharmaceuticals, Inc.; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Jazz Pharmaceuticals, Inc. seeks a Director of Learning & Development & CX Lead – Sleep to own the sleep franchise's learning strategy, operations, and measurable impact across sales, medical affairs, and market access.

This leader builds scalable, role-based pathways, partners with CX teams, and translates brand priorities into enabled field teams. You will oversee a team of senior training managers, drive digital and AI-enabled learning solutions, and ensure governance across commercial and

Qualifications

• Bachelor’s degree in business, life sciences, education, instructional design, or related field.
• 10+ years of progressive experience in learning & development, sales training, or commercial capability within pharma/biotech.
• 6–8 years of direct people management experience leading senior training teams.

Responsibilities

• Set the strategic vision and multi-year learning roadmap for Sleep franchise.
• Orchestrate role-based competency and field capability frameworks across Sleep teams.
• Translate CRM learning and field enablement needs into high-adoption learning pathways.
• Collaborate with analytics to interpret customer data and pinpoint skill gaps for interventions.
• Embed mobile microlearning and on-demand performance support into field cadences.
• Lead adoption of digital learning technologies and AI-powered coaching to accelerate readiness.

Skills

Adult learning theory

Instructional design

CRM training strategy

Veeva CRM/Vault

Digital learning technologies

Data-driven learning

Agile ways of working

Change leadership

Learning program design

Cross-functional leadership

Education

Bachelor’s degree in business or life sciences

Tools

Veeva CRM

LMS/LXP ecosystems

Mobile microlearning platforms

Job description

Jazz Pharmaceuticals, Inc. seeks a Director of Learning & Development & CX Lead – Sleep to own the sleep franchise's learning strategy, operations, and measurable impact across sales, medical affairs, and market access.

This leader builds scalable, role-based pathways, partners with CX teams, and translates brand priorities into enabled field teams. You will oversee a team of senior training managers, drive digital and AI-enabled learning solutions, and ensure governance across commercial and