L&D & CX Director — Epilepsy & Movement Disorders

Jazz Pharmaceuticals, Inc.; EE. UU.; A distancia; USD 196.000 - 294.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental and vision insurance

401k retirement savings plan

Flexible paid vacation

Discretionary bonus

Descripción de la vacante

Jazz Pharmaceuticals seeks a Director of Learning & Development & CX Lead for the Epilepsy and Movement Disorders franchise. You will shape the learning strategy, build scalable, role-based learning pathways, and drive measurable business impact across sales, medical affairs, and market access.

You will lead a team of senior training professionals, partner with CXO and analytics teams, and advance digital learning, AI-enabled coaching, and mobile microlearning to improve field readiness and

Formación

• 10+ years of progressive experience in learning & development within the pharmaceutical or biotechnology industry.
• Experience leading and coaching senior leaders (Senior Training Managers, Associate Directors, or equivalent).
• Experience developing training curricula across commercial sales, market access, and medical affairs field forces.
• Bachelor’s degree required; Master’s preferred.

Responsabilidades

• Set the strategic, multi-year learning roadmap for the EMD franchise aligned with brand priorities and enterprise L&D goals.
• Orchestrate the design, rollout, and governance of role-based competency and field capability frameworks across EMD teams.
• Lead CRM learning strategy (Veeva CRM/Vault) and translate platform enhancements into high-adoption learning pathways.
• Collaborate with Customer Analytics & Insights and Advanced Analytics to translate data into targeted learning interventions.
• Architect learning-in-the-flow-of-work with on-demand performance support and mobile microlearning to minimize off-territory time.
• Oversee agile sprint planning, governance, and successful rollout of capability initiatives within the CXO model.
• Mentor and develop a high-performing franchise training team and drive a culture of continuous learning and inclusion.

Conocimientos

Adult learning theory

Instructional design

CRM training strategy

Agile methodologies

Cross-functional leadership

Regulatory compliance

Commercial acumen

Educación

Bachelor’s degree in business, life sciences, education, instructional design, or related field

Master’s degree or MBA in a relevant discipline

Herramientas

Veeva CRM

LMS/LXP ecosystems

Descripción del empleo

Jazz Pharmaceuticals seeks a Director of Learning & Development & CX Lead for the Epilepsy and Movement Disorders franchise. You will shape the learning strategy, build scalable, role-based learning pathways, and drive measurable business impact across sales, medical affairs, and market access.

You will lead a team of senior training professionals, partner with CXO and analytics teams, and advance digital learning, AI-enabled coaching, and mobile microlearning to improve field readiness and