Director of Learning & CX Strategy

Jazz Pharmaceuticals, Inc.

Boston (MA)

On-site

USD 120,000 - 180,000

Full time

5 days ago

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Job summary

Jazz Pharmaceuticals is seeking an experienced leader to define and drive the multi-year learning roadmap for the EMD franchise, aligning capability building with brand priorities and enterprise learning standards. The role partners with sales, medical affairs, and market access to design scalable frameworks and deliver high-adoption learning pathways.

You will collaborate with analytics teams to translate real-world data into targeted interventions, shaping the future of customer engagement and

Responsibilities

Set the strategic vision and multi-year learning roadmap for the EMD franchise, aligning capability building with brand commercial priorities, high-science disease education, and enterprise L&D CoE goals.
Orchestrate the design, rollout, and institutionalization of role-based competency and field capability frameworks across EMD sales, medical affairs, and market access teams, benchmarking capabilities against evolving healthcare customer engagement standards.
Serve as a strategic business partner for CRM learning and field enablement (e.g., Next-Gen Veeva Vault CRM), translating platform enhancements, customer journeys, and next-best-action guidance into intuitive, high-adoption learning pathways.
Partner cross-functionally with Customer Analytics & Insights and Advanced Analytics to interpret customer interaction data, institutional account patterns, and field engagement metrics, utilizing real-world performance data to pinpoint skill gaps and shape targeted learning interventions.
Architect and embed scalable