Sleep L&D & CX Director — Learning That Drives Growth

Jazz Pharmaceuticals, Inc.; California; On-site; USD 196,000 - 294,000; Full time

Job summary

Jazz Pharmaceuticals is seeking a Director of Learning, Development & CX Lead for the Sleep franchise to own the learning strategy, execution, and measurable impact across Sleep commercial, medical affairs, and market access teams.

Reporting to the Senior Director, this role guides a high-performing team and partners with analytics, CRM, and content teams to drive field readiness, agile learning, and digital coaching solutions across a global enterprise.

Qualifications

• Deep understanding of adult learning theory and modern instructional design models.
• Ability to translate commercial brand plans and clinical data into scalable learning architectures.
• Experience leading CRM training strategy and integrating digital learning technologies.

Responsibilities

• Develop the Sleep franchise learning roadmap aligning with brand priorities and milestones.
• Rollout role-based competency frameworks and field capability across Sleep teams.
• Partner with CRM, analytics, and content teams to create high-adoption learning pathways.
• Lead governance and measurement of learning impact on sales execution and patient outcomes.

Skills

Adult learning theory

Instructional design

CRM training strategy

Veeva CRM

L&D leadership

Agile

Change management

Cross-functional leadership

Education

Bachelor’s degree in business, life sciences, education, instructional design, or related field

Tools

Veeva CRM

Axonify

LMS/LXP ecosystems

Job description

Jazz Pharmaceuticals is seeking a Director of Learning, Development & CX Lead for the Sleep franchise to own the learning strategy, execution, and measurable impact across Sleep commercial, medical affairs, and market access teams.

Reporting to the Senior Director, this role guides a high-performing team and partners with analytics, CRM, and content teams to drive field readiness, agile learning, and digital coaching solutions across a global enterprise.