Sleep Expert: Uncapped Commissions & Sleep Solutions

Mattress Firm; San Diego (CA); On-site; USD 71,000 - 87,000; Full time

Job summary

Mattress Firm is hiring a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress with best-in-class products. You will use digital tools to support an omnichannel flow and create an engaging environment centered on the customer.

The role emphasizes relationship-building, product expertise, achieving KPIs, and ongoing customer care, with opportunities for leadership and uncapped earnings via commissions.

Qualifications

• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive sales performance and KPIs while upholding company values.
• Maintain customer relationships after purchase (delivery reminders, issue resolution).
• Stay aware of competitor offers and advertising.
• Leverage social media to positively impact brand awareness and sales.

Responsibilities

• Create an environment where the customer is centered by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm is hiring a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress with best-in-class products. You will use digital tools to support an omnichannel flow and create an engaging environment centered on the customer.

The role emphasizes relationship-building, product expertise, achieving KPIs, and ongoing customer care, with opportunities for leadership and uncapped earnings via commissions.