Sleep Expert Sales: Uncapped Commissions & Growth

Mattress Firm Inc.; Charlottesville (VA); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

On-demand pay

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by guiding customers to the best sleep solutions. You will act as the trusted sleep authority, sharing product knowledge and leveraging digital tools to support a seamless omnichannel journey.

The role focuses on building lasting customer relationships, achieving personal sales KPIs, and delivering exceptional service. This position offers a competitive pay range with uncapped commissions and strong benefits in a dynamic

Qualifications

• Strong customer service skills and a focus on helping customers find the right sleep solutions.
• Proven ability to meet or exceed sales goals and KPIs.
• Knowledge of mattresses and sleep products to inform customers.

Responsibilities

• Create an in-store environment where the customer is the focus and build lasting relationships.
• Provide technical and product information to customers as a subject matter expert.
• Drive personal sales performance and achieve KPIs while upholding company values.
• Maintain relationships with customers post-purchase (delivery reminders, issue resolution).
• Assist with stock, displays, and store cleanliness as part of a team.

Skills

Customer service

Sales

Product knowledge

Communication

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by guiding customers to the best sleep solutions. You will act as the trusted sleep authority, sharing product knowledge and leveraging digital tools to support a seamless omnichannel journey.

The role focuses on building lasting customer relationships, achieving personal sales KPIs, and delivering exceptional service. This position offers a competitive pay range with uncapped commissions and strong benefits in a dynamic