Sleep Expert: Uncapped Commissions & Product Guidance

Mattress Firm Inc.; Morganton (NC); On-site; USD 50,000 - 59,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, prescription, and vis

Employee discounts on sleep products

On-the-job training and development

Job summary

Mattress Firm Inc. is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the best mattress solutions.

You will use digital tools to support a seamless omnichannel experience and create an engaging, customer-centric environment. Responsibilities include delivering product knowledge, driving sales performance and KPIs, and maintaining relationships post-purchase.

Qualifications

• Customer service excellence is required.
• Strong sales mindset with ability to meet KPIs.
• Knowledge of products and features to advise customers.

Responsibilities

• Elevate the in-store experience by acting as a trusted sleep authority.
• Provide technical and product knowledge information to customers.
• Drive individual sales performance and KPIs while upholding company values.
• Maintain customer relationships during and after purchase (delivery reminders, issue resolution).
• Leverage social media to positively impact brand awareness and sales.

Skills

Customer service

Sales

Product knowledge

Digital tools

Omnichannel experience

Job description

Mattress Firm Inc. is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the best mattress solutions.

You will use digital tools to support a seamless omnichannel experience and create an engaging, customer-centric environment. Responsibilities include delivering product knowledge, driving sales performance and KPIs, and maintaining relationships post-purchase.