Sleep Expert: Uncapped Commissions & 401(k) Match

Mattress Firm; Santa Cruz (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Career growth

401(k) match

Mental health

Medical plans

On-demand pay

Uncapped commission

Employee discounts

Job summary

Mattress Firm seeks a Sleep Expert to elevate the in-store experience by acting as a trusted sleep advisor and guiding customers to the right mattress. You’ll use digital tools and work to create an engaging omnichannel environment centered on the customer.

You will build strong relationships, share product knowledge, and drive sales while upholding company values. The role includes uncapped commissions and a 401(k) match, with equal emphasis on great service and results.

Qualifications

• Experience in retail or customer-facing roles preferred.
• Ability to communicate product information clearly and convincingly.
• Comfort with using digital tools to enhance sales and customer experience.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer relationships

Product knowledge

Sales performance

Social media awareness

Physical stamina

Job description

Mattress Firm seeks a Sleep Expert to elevate the in-store experience by acting as a trusted sleep advisor and guiding customers to the right mattress. You’ll use digital tools and work to create an engaging omnichannel environment centered on the customer.

You will build strong relationships, share product knowledge, and drive sales while upholding company values. The role includes uncapped commissions and a 401(k) match, with equal emphasis on great service and results.