Sleep Expert - Uncapped Commission & 401(k) Match

Mattress Firm, Inc.; Mountain Home (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

Get paid on-demand

Excellent career growth opportunities

Employee discounts on sleep products

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience by acting as a trusted sleep authority and product specialist. You’ll guide customers through mattress selections, provide expert knowledge, and support a seamless omnichannel experience to put the customer at the center.

The role emphasizes building lasting relationships, achieving sales KPIs, and leveraging digital tools. Competitive pay includes base pay or uncapped commissions and enrollment in benefits.

Qualifications

• Provide excellent customer service to help customers find the right sleep solutions.
• Demonstrate product knowledge and become a subject matter expert on mattresses and sleep accessories.
• Drive sales performance and meet KPIs while upholding company values.

Responsibilities

• Create an environment where the customer is always at the center by building strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve issues, reminders, etc.).
• Maintain awareness of competitors and advertising offers.

Skills

Customer service

Product knowledge

Sales skills

Digital tools

Social media

Tools

POS systems

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience by acting as a trusted sleep authority and product specialist. You’ll guide customers through mattress selections, provide expert knowledge, and support a seamless omnichannel experience to put the customer at the center.

The role emphasizes building lasting relationships, achieving sales KPIs, and leveraging digital tools. Competitive pay includes base pay or uncapped commissions and enrollment in benefits.