Sleep Expert & Trusted Sleep Advisor—Uncapped Commissions

Mattress Firm Inc.; Warner Robins (GA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

On‑the‑job training

401(k) match

Medical plans

Dental plans

Vision plans

Employee discounts

On-demand pay

Uncapped commissions

Job summary

Mattress Firm Inc. seeks a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and offering product knowledge. You will guide customers to the right mattresses, utilize digital tools, and support an omnichannel shopping experience.

In this role, you will drive personal sales performance and KPIs, build lasting relationships, and stay aware of competitors. A physical role requiring lifting 50+ pounds; competitive pay with a 401(k) match and benefits.

Qualifications

• Proven ability to provide excellent customer service in fast-paced retail.
• Strong communication and listening skills to assess customer needs.
• Experience driving KPIs and meeting/exceeding sales targets.

Responsibilities

• Elevate the customer's in-store experience by acting as a trusted sleep authority and offering best-in-class products.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while upholding company values and initiatives.
• Maintain customer relationships during and after purchase (delivery reminders, issue resolution).
• Monitor competitors and adjust strategies; leverage social media to boost brand awareness and sales.

Skills

Sales

Customer service

Communication

Omnichannel experience

Job description

Mattress Firm Inc. seeks a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and offering product knowledge. You will guide customers to the right mattresses, utilize digital tools, and support an omnichannel shopping experience.

In this role, you will drive personal sales performance and KPIs, build lasting relationships, and stay aware of competitors. A physical role requiring lifting 50+ pounds; competitive pay with a 401(k) match and benefits.