Sleep Expert - Sales

Mattress Firm Inc.; Stone Mountain (GA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental, vision plans

Employee discounts on sleep products

Get paid on-demand

Job summary

Mattress Firm seeks a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products. You will provide technical product knowledge and execute selling programs with digital tools to support omnichannel experiences.

The role focuses on driving sales performance, maintaining post-purchase relationships, and leveraging brand awareness to increase sales while ensuring safety and operational standards.

Qualifications

• Ability to deliver high-quality customer service and product guidance.
• Strong sales skills with ability to meet individual KPIs.
• Familiarity with omnichannel selling and digital tools.

Responsibilities

• Elevate in-store experience as a trusted sleep authority.
• Provide technical and product knowledge to customers.
• Execute Mattress Firm selling programs with digital tools for seamless omnichannel experience.
• Drive individual sales performance and KPIs while upholding company values.
• Maintain customer relationships during and after purchase; address issues and delivery reminders.
• Monitor competition and advertised services.

Skills

Customer service

Sales skills

Product knowledge

Omnichannel selling

Job description

Job Overview

The Sleep Expert will elevate and enhance customers' in-store experience by acting as a trusted sleep authority and offering best‑in‑class products.

Responsibilities

• Elevate and enhance customers' in-store experience as a trusted sleep authority.
• Provide technical and product knowledge to customers and serve as a subject‑matter expert.
• Execute Mattress Firm selling programs with digital tools to support a seamless omnichannel experience.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase, including resolving customer issues and sending delivery reminders.
• Maintain awareness of competition, advertisements, and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Compensation

Competitive pay range of $55,000–$70,000 per year depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. Base pay or uncapped commission. Compensation does not guarantee employment for any particular time.

Benefits

Excellent career growth opportunities through on‑the‑job training and development programs; 401(k) with employer matching; mental health and life resources; medical, dental, prescription, and vision plans; get paid on‑demand; employee discounts on Mattress Firm sleep products and accessories.

Qualifications

Must be able to lift, push, or pull 50+ pounds. Legal authorization to work in the United States without the need for sponsorship; proof of eligibility to work in the United States is required.

EEO Statement

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non‑discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.