Sleep Expert - Sales

Mattress Firm; Everett (WA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Career growth

401k match

Mental health resources

Medical, dental, vision

Get paid on‑demand

Base pay + uncapped commission

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and helping customers choose the right mattress for better sleep. You will use product knowledge and digital tools to deliver a seamless omnichannel experience and meet sales goals.

Responsibilities include building relationships, driving sales performance, and guiding customers from selection to delivery while representing Mattress Firm values.

Qualifications

• Customer service experience in retail or service sectors preferred.
• Ability to explain product features and benefits clearly.
• Strong interpersonal skills and rapport-building with customers.
• Comfort with using digital tools to support sales and omnichannel experiences.

Responsibilities

• Create an in-store environment focused on the customer.
• Provide product knowledge and act as a sleep authority.
• Drive sales performance and meet KPIs while upholding company values.
• Maintain customer relationships after purchase (delivery reminders, follow-ups).
• Monitor competition and promotions to maximize sales opportunities.
• Engage with social media to enhance brand awareness and sales.

Skills

Customer service

Sales

Product knowledge

Communication

Job description

Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm and have the job of your dreams! Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you'll get to know everything sleep and help us create an exceptional in-store experience. This isn't your typical retail job-achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details:

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best‑in‑class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Benefits Included:

• Excellent career growth opportunities through on‑the‑job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on‑demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation:

Competitive pay range of $63,000 to $77,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

*Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non‑discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.