Sleep Expert - Sales

Mattress Firm Inc.; Riverdale Park (MD); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, prescription, and vis

Employee discounts on mattresses and睡具

Get paid on-demand

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by being a trusted sleep authority, offering best-in-class products, and supporting an omnichannel environment.

You will use digital tools to enhance the customer journey, build lasting relationships, and contribute to a dynamic retail team focused on satisfaction and driving sales.

Qualifications

• Ability to lift, push, or pull 50+ pounds.
• Strong communication and customer service skills.
• Reliable team member who can work in a fast-paced retail environment.

Responsibilities

• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting initiatives.
• Maintain customer relationships during and after purchase, including resolving issues and sending delivery reminders.
• Maintain awareness of competition, advertisements, and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds as required.

Skills

Strong communication

Customer service

Team player

Job description

Job Summary

The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. The role involves executing Mattress Firm selling programs, using digital tools, supporting a seamless omnichannel experience, and creating an engaging environment centered on the customer.

Responsibilities

• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting initiatives.
• Maintain customer relationships during and after purchase, including resolving issues and sending delivery reminders.
• Maintain awareness of competition, advertisements, and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds as required.

Qualifications

• Ability to lift, push, or pull 50+ pounds.
• Strong communication and customer service skills.
• Reliable team member who can work in a fast‑paced retail environment.

Compensation

Competitive pay range of $64,000 to $78,000 per year depending on qualifications and experience. Base pay or uncapped commission, with additional bonus opportunities for eligible leadership and individual contributor roles.

Benefits

• Excellent career growth opportunities through on‑the‑job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Employee discounts on Mattress Firm sleep products and accessories.
• Get paid on‑demand.

Equal Employment Opportunity

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non‑discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.