Sleep Expert & Omnichannel Sales Advocate

Jobtailor; Colma (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Colma, California is seeking a customer-focused retail associate to elevate the in-store sleep experience, advise on best-selling mattresses, and support a seamless omnichannel shopping journey across digital and physical touchpoints.

You will build lasting customer relationships, provide technical and product knowledge as a subject matter expert, and relentlessly drive sales performance by leveraging digital tools, cross-channel programs, and social media to boost brand awareness

Qualifications

• Lift, push, or pull 50+ pounds.
• Legal authorization to work in the United States without sponsorship.
• Proof of eligibility to work in the United States.
• Drive individual sales performance and KPIs.
• Provide technical and product knowledge to customers.
• Use digital tools to execute selling programs and support an omnichannel experience.
• Maintain customer relationships and resolve customer issues.
• Awareness of competition, advertisements, and competitor services.
• Ability to leverage social media to increase brand awareness and sales.

Responsibilities

• Elevate customers' in-store experience as a trusted sleep authority.
• Offer best-in-class products and execute Mattress Firm selling programs.
• Use digital tools to support a seamless omnichannel experience.
• Cultivate strong customer relationships and keep the customer at the center.
• Provide technical and product knowledge information as a subject matter expert.
• Drive individual sales performance and KPIs while supporting company initiatives.
• Maintain customer relationships during and after purchase, including resolving issues and sending delivery reminders.
• Monitor competitors, advertisements, and competitor services.
• Leverage social media to increase brand awareness and sales.

Skills

Sales skills

Customer service

Product knowledge

Digital tools

Omnichannel experience

Social media

Job description

Jobtailor in Colma, California is seeking a customer-focused retail associate to elevate the in-store sleep experience, advise on best-selling mattresses, and support a seamless omnichannel shopping journey across digital and physical touchpoints.

You will build lasting customer relationships, provide technical and product knowledge as a subject matter expert, and relentlessly drive sales performance by leveraging digital tools, cross-channel programs, and social media to boost brand awareness