Sleep Expert & Mattress Advisor (Bilingual)

Mattress Firm Inc.; Town of Mamaroneck (NY); On-site; USD 57,000 - 68,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, prescription, and viz

Employee discounts on Mattress Firm

Job summary

Mattress Firm is seeking a Sleep Expert to enhance the in-store customer experience in the Mamaroneck, NY area and surrounding towns. You will be the trusted sleep authority, guiding customers to the right products and delivering exceptional service that drives sales.

You will use digital tools to support omnichannel selling, build lasting customer relationships, and act as a product knowledge resource. The role offers uncapped commissions and a strong benefits package, with opportunities for

Responsibilities

• Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
• Execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales performance

Digital tools

Product knowledge

Relationship building

Job description

Mattress Firm is seeking a Sleep Expert to enhance the in-store customer experience in the Mamaroneck, NY area and surrounding towns. You will be the trusted sleep authority, guiding customers to the right products and delivering exceptional service that drives sales.

You will use digital tools to support omnichannel selling, build lasting customer relationships, and act as a product knowledge resource. The role offers uncapped commissions and a strong benefits package, with opportunities for