Sleep Experience Advisor: Uncapped Commission & 401(k)

Mattress Firm; New York (NY); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Get paid on-demand

Employee discounts

Health plans

Career growth

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and recommending best-in-class products. You will use digital tools to support an omnichannel environment and create an engaging store atmosphere centering the customer.

The role emphasizes building relationships, sharing product knowledge, driving sales and KPIs, and maintaining post-purchase engagement.

Qualifications

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and recommending best-in-class products. You will use digital tools to support an omnichannel environment and create an engaging store atmosphere centering the customer.

The role emphasizes building relationships, sharing product knowledge, driving sales and KPIs, and maintaining post-purchase engagement.