Sleep Disorders Center Administrative Specialist II

Cleveland Clinic; United States; Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid work after training

Job summary

The Cleveland Clinic Main Campus Sleep Disorders Center is seeking a Clinical Administrative Assistant II to join a busy team. You will schedule patient appointments, manage physician calendars, handle multi-line phones, and deliver exceptional customer service in a fast-paced healthcare setting.

You will work closely with medical staff and patients, gaining experience supporting a specialized area of care.

Qualifications

• High School Diploma or GED required.
• 3 years of administrative assistant experience in a professional setting.
• Associate/Bachelor degree may substitute two years of experience.
• Experience with Electronic Medical Records (EMR).
• Must complete EPIC training within first year.
• Experience using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience may be assessed with an online Skills Assessment.

Responsibilities

• Handle patient scheduling and calendar management for physicians.
• Serve as first point of contact for referrals and patient inquiries; triage as needed.
• Manage external medical records and enter images into the EPIC system.
• Document patient matters and coordinate orders and labs with providers.
• Manage physician clinic schedules and reconcile scheduling issues.
• Collect and forward insurance information to Patient Financial Advisors; follow up.
• Assist with virtual appointment check-ins and referral processes.
• Support with messages and inbound calls; perform other duties as assigned.
• Respond to provider emails and manage staff out-of-office arrangements.
• Schedule meetings, arrange travel and reimbursements, and assist with licensure renewals.
• Provide IT assistance and coordinate department events; take meeting minutes.

Skills

Administrative experience

EMR systems

EPIC training

Microsoft Office

Typing proficiency

Online skills assessment

Education

High School Diploma or GED

Associate or Bachelor degree substitution for experience

Tools

EPIC software

Microsoft Office Suite

Job description

The Cleveland Clinic Main Campus Sleep Disorders Center is seeking a Clinical Administrative Assistant II to join a busy team. You will schedule patient appointments, manage physician calendars, handle multi-line phones, and deliver exceptional customer service in a fast-paced healthcare setting.

You will work closely with medical staff and patients, gaining experience supporting a specialized area of care.