Hybrid Clinical Administrative Assistant – Sleep Disorders

Cleveland Clinic; Cleveland (OH); Híbrido; USD 23.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work after orientation

Descripción de la vacante

Cleveland Clinic's Main Campus is seeking a Clinical Administrative Assistant II in the Sleep Disorders Center to create a seamless patient and provider experience. You will schedule appointments, manage calendars, answer multiline phones, and deliver exceptional customer service in a fast-paced healthcare environment.

This role supports a growing department with opportunities to learn about research studies and projects, while collaborating with medical staff to ensure smooth operation.

Formación

• High School Diploma or GED is required.
• 3 years of administrative assistant experience in a professional setting.
• Associate Degree or Bachelor’s Degree may substitute two years of experience.
• Experience with Electronic Medical Records (EMR).
• Must complete EPIC training during first year.
• Experience using Microsoft Office Suite products (Outlook, Word, Excel or PowerPoint).
• Experience may be assessed with an online Skills Assessment.

Responsabilidades

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for referrals and patient inquiries; triage as needed.
• Manage external medical records, including calls and EPIC data entry.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending orders and labs.
• Manage physician clinic schedules, slot management, and scheduling error reconciliation.
• Collect insurance information and forward to Patient Financial Advisors.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.
• Other duties as assigned.

Educación

High School Diploma or GED

Associate Degree or Bachelor’s Degree may substitute two years of experience

Herramientas

EPIC training

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Descripción del empleo

Cleveland Clinic's Main Campus is seeking a Clinical Administrative Assistant II in the Sleep Disorders Center to create a seamless patient and provider experience. You will schedule appointments, manage calendars, answer multiline phones, and deliver exceptional customer service in a fast-paced healthcare environment.

This role supports a growing department with opportunities to learn about research studies and projects, while collaborating with medical staff to ensure smooth operation.