Sleep Advisor: In-Store Expert with Uncapped Commission

Mattress Firm; Bloomington (IN); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

401(k) with employer matching

Get paid on-demand

Employee discounts on mattresses

Job summary

Mattress Firm is hiring Sleep Experts to elevate the in-store experience by acting as trusted sleep authorities and guiding customers to the right mattress solutions. The role involves using digital tools and supporting an omnichannel approach to create a welcoming, customer-first environment.

Responsibilities include building lasting customer relationships, delivering product knowledge, meeting sales targets, and participating in brand initiatives.

Qualifications

• Customer service experience in retail or similar setting.
• Strong sales focus with ability to meet KPIs.
• Knowledge of mattresses and sleep products preferred.

Responsibilities

• Create an environment where the customer is the focus and build strong relationships.
• Provide technical and product knowledge information to customers as a subject matter expert.
• Drive sales performance and KPIs while upholding company values.
• Maintain post-purchase relationships and assist with delivery reminders and issue resolution.
• Monitor competitors and promotional activity to inform selling approach.
• Leverage social media to boost brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales-driven

Product knowledge

Social media

Physical stamina

Job description

Mattress Firm is hiring Sleep Experts to elevate the in-store experience by acting as trusted sleep authorities and guiding customers to the right mattress solutions. The role involves using digital tools and supporting an omnichannel approach to create a welcoming, customer-first environment.

Responsibilities include building lasting customer relationships, delivering product knowledge, meeting sales targets, and participating in brand initiatives.