Skip Tracing & Collections Specialist

Hyundai Capital America; Plano (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Vehicle allowance

Health coverage

HSA contributions

401(k) with company match

Life and disability insurance

Wellbeing programs

Career development

Volunteer time off

Job summary

Hyundai Capital America is hiring a Skip Tracing Associate in Plano, TX. The role focuses on researching and updating customer contact information, contacting customers and third parties to verify details, and facilitating payment arrangements within approved authority.

You will document activities accurately, follow policies and regulatory requirements, and support a professional customer experience in a structured collections environment.

Qualifications

• Requires 2-3 years in skip tracing or collections.
• Experience with account management systems and databases preferred.
• Familiarity with regulated/compliance environments is a plus.
• Basic customer service and back-office support understanding.

Responsibilities

• Conduct skip-tracing to locate customers and verify contact information and ownership.
• Interact with customers and third parties to discuss status and arrange payments.
• Document activity and update notes in systems per procedures and compliance.
• Prioritize accounts and meet daily productivity, quality, and service goals.
• Collaborate with collections, customer service, fraud, and operations to resolve issues.

Skills

Skip tracing

Collections

Microsoft Office

Account management systems

Attention to detail

Education

High school diploma or GED

Tools

Skip tracing tools

Job description

Hyundai Capital America is hiring a Skip Tracing Associate in Plano, TX. The role focuses on researching and updating customer contact information, contacting customers and third parties to verify details, and facilitating payment arrangements within approved authority.

You will document activities accurately, follow policies and regulatory requirements, and support a professional customer experience in a structured collections environment.