Skip Tracing & Collections Specialist

Dividend; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Dividend is seeking a Skip Tracing Specialist to join our Cincinnati team. This role focuses on dedicated skip tracing within collections, collaborating with legal, compliance, and servicing to resolve delinquency and protect assets.

You will handle outbound calls, emails, and texts to locate and contact delinquent customers, document interactions, and follow policy while delivering excellent customer service in a fast-paced environment.

Qualifications

• 3-4 years of Collections and Customer Service Experience.
• High School diploma or equivalent.
• Spanish language skills preferred; Salesforce experience appreciated.

Responsibilities

• Communicates with late-stage delinquent customers via outbound calls/emails/texts to resolve delinquency and reduce losses.
• Handles inbound customer calls/emails/texts related to delinquency, hardship, complaints, or loan issues.
• Performs skip tracing to locate delinquent customers.
• Documents all customer interactions with concise account notes and adheres to policies.
• Coordinates with third-party servicers and other departments as needed.

Skills

Collections

Customer service

Microsoft Office

Communication

Multitasking

Teamwork

Salesforce

Spanish

Education

High School diploma

Tools

Microsoft Office

Salesforce

Job description

Dividend is seeking a Skip Tracing Specialist to join our Cincinnati team. This role focuses on dedicated skip tracing within collections, collaborating with legal, compliance, and servicing to resolve delinquency and protect assets.

You will handle outbound calls, emails, and texts to locate and contact delinquent customers, document interactions, and follow policy while delivering excellent customer service in a fast-paced environment.