Skip Tracing and Collections Associate

Hyundai Capital America; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Vehicle allowance

Health insurance

HSA contributions

401(k) with company match

Life and disability insurance

Wellbeing resources

Volunteer time off

Job summary

Hyundai Capital America is seeking a Skip Tracing Associate to support delinquent account resolution by researching, verifying, and updating customer contact information using approved tools and internal systems. The role involves contacting customers and third parties to confirm information, discuss status, and assist with payment arrangements within authority.

You will document activity, follow policies and regulatory requirements, and maintain a professional customer experience in a

Qualifications

• 2-3 years of skip tracing and collections experience
• Experience using account management systems and skip tracing tools
• Experience in regulated/compliance-focused environment preferred
• High school diploma or GED equivalent required
• Strong understanding of customer service and back-office processes
• Proficiency in Microsoft Office and account servicing systems
• Strong attention to detail in researching and documenting information
• Ability to follow scripts, workflows, and compliance requirements
• Excellent verbal and written communication skills
• Ability to manage workload and meet daily productivity goals
• Sound judgement handling sensitive information and escalating issues
• Proven track record delivering seamless customer experiences
• Thrives in a performance coaching environment

Responsibilities

• Conduct skip-tracing to locate customers and update contact information
• Contact customers and third parties to verify status and discuss payment arrangements
• Document account activity accurately and in compliance with policies
• Update records with findings and notes per documentation standards
• Prioritize daily work and meet productivity and quality targets
• Collaborate with collections, customer service, fraud, and operations teams
• Handle daily phone-based collection activity on past-due accounts

Skills

Skip tracing experience

Collections experience

Regulatory/compliance knowledge

Attention to detail

Procedures and scripts

Account databases

Microsoft Office

Call/documentation discipline

Customer communication

Time management

Team collaboration

Adaptability

Customer service basics

Education

High school diploma or GED

Tools

Microsoft Office

Skip tracing tools

Account management systems

Research platforms

Customer databases

Job description

DescriptionHyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Skip Tracing Associate supports delinquent account resolution by researching, verifying, and updating customer contact information using approved skip tracing tools, internal systems, and established procedures. This role contacts customers and authorized third parties to confirm information, discuss account status, and assist with payment arrangements within assigned authority. This role documents account activity accurately, follows company policies and regulatory requirements, and supports a professional customer experience in a structured collections environment.

HOW YOU WILL MAKE AN IMPACT

Conduct comprehensive skip-tracing activities by researching, verifying, and updating customer contact information using approved skip tracing tools, internal account systems, public records, and other authorized resources to accurately locate customers and support delinquent account resolution efforts.

Contact customers and authorized third parties to verify and update contact information, discuss account status, and facilitate payment arrangements within assigned authority to support delinquent account resolution.

Utilize effective communication and collection techniques to locate customers, establish repayment solutions, and bring accounts current while adhering to company policies, regulatory requirements, and established compliance standards.

Update account records with accurate contact information, research findings, call notes, and follow-up actions in accordance with established documentation standards.

Review assigned accounts, prioritizes daily work, follows established workflows, and meets productivity, quality, compliance, and service expectations.

Partner with internal teams, including collections, customer service, fraud team, and operations, to elevate account issues, clarify information, and support timely resolution.

Please note this position will work with daily phone-based collection activity on past-due accounts.

Qualifications

WHAT YOU WILL BRING TO THE ROLE

• 2-3 years of prior skip tracing and collections/collector experience.
• Experience using account management systems, customer databases, skip tracing tools, or research platforms preferred.
• Experience working in a regulated or compliance-focused environment preferred.
• High school graduate or GED equivalent.
• Basic understanding of customer service, collections, account servicing, and/or back-office support processes.
• Ability to use approved skip tracing tools, account servicing systems, customer databases and Microsoft Office applications.
• Strong attention to detail and accuracy in researching, reviewing, and documenting customer account information.
• Ability to follow established procedures, scripts, workflows, and compliance requirements when handling customer information and account activity.
• Effective verbal and written communication skills for customer, third-party, and internal partner interactions.
• Ability to manage assigned work, prioritize follow-up activity, and meet daily productivity, quality, and service expectations.
• Sound judgment in handling sensitive customer information, resolving routine account matters, and escalating issues as appropriate.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.

Benefits Highlights

• Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage - medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor
• Because great benefits help you thrive-personally and professionally.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace-because we believe diversity builds stronger teams.

We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law.

Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here.

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [e-mail] .