Delinquency Skip Tracing & Collections Specialist

Fifth Third; Cincinnati, Northern (OH, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive compensation plan

Job summary

Fifth Third Bank in Cincinnati, OH seeks a dedicated LSR-III Skip Tracing Specialist to perform extensive skip tracing daily and support collections activities across departments. You will contact delinquent customers, advise on payment programs, and document all interactions while adhering to regulations.

The role requires 3-4 years in collections skip tracing or related functions, bilingual Spanish preferred, and proficiency with Salesforce.

Qualifications

• 3-4 years of Collections and Customer Service Experience
• High School diploma or equivalent
• Strong organizational and communication skills
• Experience with Salesforce preferred
• Bilingual in Spanish preferred

Responsibilities

• Communicates with late-stage delinquent customers via outbound calls/emails/texts to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship
• Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions
• Communicates as necessary to third-party servicer account changes or required adjustments
• Confers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance
• Performs skip tracing activities as needed to locate and contact delinquent customers
• Document all customer interactions/account activities with concise and detailed account notes
• Adhere to all Dividend policies and procedures, including State and Federal collection regulations
• Other projects and duties as assigned

Skills

Communication skills

Microsoft Suite

Organizational skills

Bilingual Spanish

Education

High School diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

Fifth Third Bank in Cincinnati, OH seeks a dedicated LSR-III Skip Tracing Specialist to perform extensive skip tracing daily and support collections activities across departments. You will contact delinquent customers, advise on payment programs, and document all interactions while adhering to regulations.

The role requires 3-4 years in collections skip tracing or related functions, bilingual Spanish preferred, and proficiency with Salesforce.