Skip Tracer/Deficiency Collector – Auto Finance

SAFCO; Pompano Beach (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

SAFCO in Pompano Beach, FL is seeking an experienced Skip Tracer/Deficiency Collector for our auto finance portfolio. You will locate hard-to-find customers, negotiate resolutions, and drive recoveries to resolve delinquent accounts.

This onsite role requires mastery of skip-tracing tools, strong negotiation skills, and the ability to work within FDCPA and company standards. Bilingual English/Spanish is a plus, and you will partner with vendors and recovery agents to maximize recoveries.

Qualifications

• Auto finance skip tracing or collections experience is required.
• Experience with non-prime portfolios and complex recovery accounts.
• Strong understanding of repossession, deficiency, and recovery processes.
• Ability to locate and engage difficult-to-reach customers.
• Excellent communication, negotiation, and problem-solving skills.

Responsibilities

• Locate hard-to-find customers using skip-tracing tools and investigative techniques.
• Manage delinquent and deficiency accounts through inbound and outbound communication.
• Negotiate repayment arrangements, settlements, and voluntary surrenders.
• Coordinate with recovery agents and national forwarding companies.
• Manage repossession and recovery activity with outside vendors.
• Meet outbound-call, recovery, and performance targets.
• Maintain accurate account documentation and records.
• Follow FDCPA requirements and company compliance standards.
• Develop solutions for complex accounts that resisted prior efforts.

Skills

Skip tracing

Non-prime experience

Repossession knowledge

Customer outreach

Communication

Negotiation

Problem solving

Skip-tracing systems

Dialers

Loan servicing platforms

Goal oriented

Bilingual (English/Spanish)

Tools

Skip-tracing tools

Dialers

Loan-servicing platforms

Job description

Position:Skip Tracer/Deficiency Collector – Auto Finance

Location: Pompano Beach, FL

Job Id:296

# of Openings:0

Skip Tracer/Deficiency Collector – Auto Finance

Find Solutions. Drive Recoveries. Build Your Future.

Are you an experienced auto finance skip tracer who knows how to locate hard-to-find customers, negotiate effective resolutions, and deliver measurable recoveries?

SAFCO is seeking a resourceful and results-driven Skip Tracer / Deficiency Collector to work complex accounts within our non-prime auto finance portfolio. This role requires more than making calls—you’ll investigate, build customer engagement, negotiate solutions, and resolve accounts others cannot.

This position is based at our Pompano Beach, Florida-area headquarters and requires onsite attendance five days per week. Hybrid and remote arrangements are not available.

What You’ll Do

• Locate difficult-to-find customers using advanced skip-tracing tools and investigative techniques
• Manage delinquent and deficiency accounts through inbound and outbound communication
• Negotiate repayment arrangements, settlements, and voluntary surrenders
• Coordinate with direct recovery agents and national forwarding companies
• Manage repossession and recovery activity with outside vendors
• Meet established outbound-call, recovery, and other performance expectations
• Maintain complete, accurate, and timely account documentation
• Follow all applicable FDCPA requirements and company compliance standards
• Develop solutions for complex accounts that have resisted previous recovery efforts

What You’ll Bring

• Previous auto finance collections or skip-tracing experience required
• Experience working non-prime portfolios and complex recovery accounts
• Strong understanding of repossession, deficiency, and recovery processes
• Demonstrated ability to locate and engage difficult-to-reach customers
• Effective communication, negotiation, and problem-solving skills
• Experience using skip-tracing systems, dialers, and loan-servicing platforms
• Ability to work in a goal-driven environment with established performance standards
• Bilingual English/Spanish skills are a plus

At SAFCO, we believe talented people should have the opportunity to build meaningful careers and share in the results they help create.

Potential

Bring your investigative instincts, persistence, and recovery experience to a role where those strengths are recognized and valued.

Opportunity

Take ownership of challenging, high-value accounts and make a visible impact on team and company performance.

Prosperity

Earn competitive base pay plus a performance-driven incentive plan. Your ability to locate customers, resolve accounts, and generate recoveries can directly increase your earning potential.

Are You Ready?

This opportunity is best suited for an experienced skip tracer or deficiency collector who understands non-prime auto finance and does not give up when an account becomes difficult.

We are an EOE/drug-free workplace.

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