Skincare Studio Manager - Lead, Grow & Delight Guests

FACE FOUNDRIÉ®️; Westfield (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

FACE FOUNDRIÉ is a fast-growing facial bar focused on affordable, accessible skincare in a modern, inclusive environment. We are seeking a Store Manager who will lead daily operations, coach a high-performing team, drive financial performance, and deliver an exceptional guest experience.

You thrive in a fast-paced setting, uphold brand standards, and guide staff through recruitment, training, and performance management.

Qualifications

• Active Esthetician License required.
• Previous salon, spa, or beauty management experience preferred.
• Minimum of 1 year of management or leadership experience preferred.

Responsibilities

• Deliver exceptional customer service while upholding FACE FOUNDRIÉ brand standards.
• Drive store performance by meeting or exceeding key business metrics including service revenue, average ticket, client count, rebooking percentage, and retail sales.
• Identify opportunities for business growth through staffing, scheduling, coaching, and operational improvements.
• Oversee all aspects of team management including recruitment, onboarding, training, performance management, and employee development.
• Ensure compliance with all company policies, safety procedures, sanitation standards, and legal requirements.
• Conduct regular performance reviews and provide consistent coaching and feedback.
• Create and maintain team schedules to ensure proper coverage and operational efficiency.
• Oversee inventory management and maintain appropriate product and supply levels.
• Assist in forecasting sales goals, growth opportunities, and operational planning.
• Partner with the store owner to develop and manage the store budget.
• Monitor financial performance and analyze reports to identify opportunities for revenue growth and expense management.
• Implement strategies to achieve profitability, sales goals, and operational success.
• Deliver high-quality services and an exceptional guest experience.
• Address guest concerns professionally and resolve issues promptly.
• Foster a positive, welcoming, and team-oriented environment for guests and staff.
• Lead by example through professionalism, productivity, and service excellence.
• Coach, mentor, and develop team members to support growth.
• Identify professional development opportunities and support career progression.
• Ensure attendance and participation in trainings and product education.
• Collaborate on marketing initiatives to drive client acquisition and retention.

Skills

Leadership

Communication

Organization

Education

Active Esthetician License

Job description

FACE FOUNDRIÉ is a fast-growing facial bar focused on affordable, accessible skincare in a modern, inclusive environment. We are seeking a Store Manager who will lead daily operations, coach a high-performing team, drive financial performance, and deliver an exceptional guest experience.

You thrive in a fast-paced setting, uphold brand standards, and guide staff through recruitment, training, and performance management.