Skincare Store Lead & Guest Experience Coach

FACE FOUNDRIÉ®️; Indianapolis (IN); On-site; USD 42,000 - 58,000; Full time

Job summary

FACE FOUNDRIÉ is seeking an Assistant Store Manager to support front-bar operations and drive guest experience while leading the team to meet sales targets. This role emphasizes organized, service-driven leadership in a fast-paced beauty setting.

The candidate will help with scheduling, inventory, training, and store standards, ensuring Skin ID follow-up and elevated guest interactions. Some evenings and weekends required.

Qualifications

• 1–2 years of leadership, customer service, retail, or sales experience preferred.
• Previous salon, spa, retail, or beauty industry experience preferred.
• Strong communication, organization, and leadership skills.
• Ability to multitask and thrive in a fast-paced environment.
• Passion for skincare, guest experience, sales, and team development.
• Comfortable with social media platforms and content creation.
• Ability to work nights, weekends, and onsite events as needed.

Responsibilities

• Greet guests in a timely, professional, and welcoming manner.
• Support the Store Manager with daily scheduling adjustments, team breaks, and front desk operational needs.
• Assist with inventory counts, ordering retail and operational supplies, receiving shipments, and maintaining inventory organization.
• Support guest retention efforts by ensuring Skin ID cards and follow-up processes are consistently completed.
• Help drive store and individual sales performance, including retail, memberships, and service goals.
• Monitor retail inventory and support supply management.
• Coach team members on customer service standards to ensure a consistent and elevated guest experience.
• Identify opportunities for operational growth, increased average ticket, and improved rebooking rates.
• Maintain FACE FOUNDRIÉ cleanliness, operational, and presentation standards at all times.
• Assist in onboarding and training Front Bar Receptionists to ensure confidence in customer service, memberships, retail sales, and daily operational procedures.
• Teach opening and closing procedures, cleanliness standards, and task management expectations.
• Support leadership in holding the team accountable to sales and performance goals.
• Assist with product knowledge, retail, membership, and service training.
• Support ongoing coaching and development initiatives within the store.
• Help drive achievement of key business metrics including service revenue, average ticket, guest count, guest retention, rebooking percentage, and retail revenue.

Skills

Leadership

Customer Service

Retail Sales

Communication

Organization

Social Media

Content Creation

Event Planning

Team Development

Job description

FACE FOUNDRIÉ is seeking an Assistant Store Manager to support front-bar operations and drive guest experience while leading the team to meet sales targets. This role emphasizes organized, service-driven leadership in a fast-paced beauty setting.

The candidate will help with scheduling, inventory, training, and store standards, ensuring Skin ID follow-up and elevated guest interactions. Some evenings and weekends required.