Skincare Store & Guest Experience Leader

Face Foundrié, Llc; Grosse Pointe (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

FACE FOUNDRIÉ is seeking a Community Manager to support daily front bar operations and lead the guest experience. You will help drive sales, assist with team training, and uphold brand standards in a fast-paced retail skincare environment.

The ideal candidate will have 1–2 years in leadership, customer service, or retail, with strong communication and multitasking abilities. Availability for evenings, weekends, and onsite events is preferred.

Qualifications

• 1–2 years of leadership, customer service, retail, or sales experience preferred.
• Previous salon, spa, retail, or beauty industry experience preferred.
• Strong communication, organization, and leadership skills.
• Ability to multitask and thrive in a fast-paced environment.
• Passion for skincare, guest experience, sales, and team development.
• Comfortable with social media platforms and content creation.
• Ability to work nights, weekends, and onsite events as needed.

Responsibilities

• Greet guests in a timely, professional, and welcoming manner.
• Support the Area Manager with daily scheduling adjustments, team breaks, and front desk operational needs.
• Assist with inventory counts, ordering retail and operational supplies, receiving shipments, and maintaining inventory organization.
• Support guest retention efforts by ensuring Skin ID cards and follow-up processes are consistently completed.
• Help drive store and individual sales performance, including retail, memberships, and service goals.
• Monitor retail inventory and support supply management.
• Coach team members on customer service standards to ensure a consistent and elevated guest experience.
• Identify opportunities for operational growth, increased average ticket, and improved rebooking rates.
• Maintain FACE FOUNDRIÉ cleanliness, operational, and presentation standards at all times.
• Assist in onboarding and training Front Bar Receptionists to ensure confidence in customer service, memberships, retail sales, and daily operational procedures.
• Teach opening and closing procedures, cleanliness standards, and task management expectations.
• Support leadership in holding the team accountable to sales and performance goals.
• Assist with product knowledge, retail, membership, and service training.
• Support ongoing coaching and development initiatives within the store.
• Help drive achievement of key business metrics including: Service revenue, Average ticket, Guest count, Guest retention, Rebooking percentage, Retail revenue
• Support marketing initiatives designed to increase guest traffic, sales, and brand awareness.
• Assist with local marketing efforts through social media, partnerships, community outreach, events, and promotional campaigns.
• Help promote national campaigns and local store initiatives.
• Create engaging, on-brand social media content.
• Ensure all print and digital marketing materials align with brand standards.
• Assist with submitting marketing and creative requests as needed.
• Assist in planning and executing in-store and community events to increase brand awareness and guest bookings.
• Participate in both in-store and off-site events as needed.

Skills

Leadership

Customer service

Retail / Sales

Communication

Social media

Event coordination

Job description

FACE FOUNDRIÉ is seeking a Community Manager to support daily front bar operations and lead the guest experience. You will help drive sales, assist with team training, and uphold brand standards in a fast-paced retail skincare environment.

The ideal candidate will have 1–2 years in leadership, customer service, or retail, with strong communication and multitasking abilities. Availability for evenings, weekends, and onsite events is preferred.