Skincare Concierge & Guest Experience Lead

JobScore, Inc.; West Des Moines (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

FACE FOUNDRIÉ is seeking a Front Bar Receptionist to make the first impression and ensure an exceptional guest experience. You will support daily operations, drive retail sales, and maintain brand standards in a fast-paced environment.

You will educate guests on services and memberships, recommend products, and assist with front desk tasks. This role emphasizes guest experience, results, and growth within the brand.

Qualifications

• Experience in guest-facing roles; strong communication skills.
• Sales experience is preferred and beneficial.
• Passion for skincare and client experience.

Responsibilities

• Deliver exceptional customer service and uphold brand standards.
• Meet or exceed individual and store sales goals.
• Maintain an organized appointment schedule and front desk operations.
• Educate guests on services, memberships, and skincare products.
• Sell FACE FOUNDRIÉ retail products to guests.
• Support daily operational tasks at the front desk.
• Monitor inventory and flag low stock levels to management.
• Ensure store cleanliness and visual standards are maintained.
• Follow all policies and timekeeping requirements.
• Participate in trainings and meetings.

Skills

Guest service

Sales

Communication

Organization

Education

High school diploma

Job description

FACE FOUNDRIÉ is seeking a Front Bar Receptionist to make the first impression and ensure an exceptional guest experience. You will support daily operations, drive retail sales, and maintain brand standards in a fast-paced environment.

You will educate guests on services and memberships, recommend products, and assist with front desk tasks. This role emphasizes guest experience, results, and growth within the brand.