Patient Coordinator

The Things We Do Inc; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Things We Do Inc is seeking a Patient Coordinator to ensure an exceptional client experience in our Los Angeles spaces. You will guide clients in selecting skincare treatments and products, delivering personalized service, and driving sales.

As a key team member, you will coordinate appointments across locations, handle sales transactions, and help maintain an inviting retail lobby while staying current on promotions and trends.

Qualifications

• 2–3 years of experience in customer service, receptionist, retail sales, or administrative history.
• Strong communication and interpersonal skills.
• Familiarity with skincare trends and products is a plus.

Responsibilities

• Welcome Clients with Warmth: Create a positive and uplifting experience for every client.
• Appointment Coordination: Schedule appointments seamlessly across all The Things We Do locations.
• Product Expertise: Provide detailed insights into treatments and skincare products.
• Sales and Recommendations: Confidently recommend and sell skincare products, leveraging your knowledge to meet clients' needs.
• Financial Management: Handle sales transactions securely and efficiently.
• Retail Ambiance: Maintain the aesthetic appeal of our retail lobby.
• Stay Informed: Keep up-to-date on ongoing specials and promotions to share with clients.
• Build Relationships: Foster genuine connections with clients to encourage loyalty and retention.
• Team Communication: Ensure smooth communication of appointment details with providers and medical assistants.

Skills

Communication

Sales

Customer service

Tech proficiency

Multitasking

Solution oriented

Skincare knowledge

Tools

Google Workspace

Excel

Slack

Job description

Job Description Job Types: Full-time, Part-timeLocation: Los Angeles Region

About the Role

As a Patient Coordinator at The Things We Do, you will be the heartbeat of our client experience, ensuring every individual feels valued and cared for from the moment they step into our serene spaces. Your role is multifaceted: you'll provide exceptional customer service, support our team with administrative tasks, and guide clients in discovering the perfect skincare products tailored to their unique needs. Your ability to connect with clients and provide personalized service will be essential in creating lasting relationships and driving sales.

Key Responsibilities

• Welcome Clients with Warmth: Create a positive and uplifting experience for every client.
• Appointment Coordination: Schedule appointments seamlessly across all The Things We Do locations.
• Product Expertise: Provide detailed insights into treatments and skincare products.
• Sales and Recommendations: Confidently recommend and sell skincare products, leveraging your knowledge to meet clients' needs.
• Financial Management: Handle sales transactions securely and efficiently.
• Retail Ambiance: Maintain the aesthetic appeal of our retail lobby.
• Stay Informed: Keep up-to-date on ongoing specials and promotions to share with clients.
• Build Relationships: Foster genuine connections with clients to encourage loyalty and retention.
• Team Communication: Ensure smooth communication of appointment details with providers and medical assistants.

What We're Looking For

• Exceptional Communication Skills: The ability to connect with clients and colleagues alike.
• Sales Savvy: A strong sales background with a proven ability to build client relationships.
• Customer Service Experience: Previous roles in customer service, retail, or reception, or medspa experience.
• Technical Proficiency: Familiarity with tools like Google Workspace, Excel, Slack, etc.
• Multitasking Mastery: The ability to thrive in a fast-paced environment while maintaining attention to detail.
• Solution-Oriented Mindset: A genuine, positive attitude with a focus on finding solutions.
• Knowledge of Skincare Trends: Staying updated on the latest skincare trends and developments.

We are looking for a minimum of 2-3 years experience within customer service, receptionist, retail sales, and administrative history.

Ability to Relocate: Los Angeles, CA 90021: Relocate before starting work (Required)

Work Location: In person

Company Description

The Things We Do is a beauty concept bar where aesthetic providers help patients achieve their beauty goals. With an East meets West medical approach, our team focuses on natural intention guidance to enhance an individual's personal beauty.