Skills Coach - Service Designer Level 6 Apprenticeship

KnowledgeBrief; EUA; Teletrabalho; USD 45 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

5.6 weeks’ annual leave plus bankhols

Employee Assistance Programme

Two-week Christmas closure

Remote-first environment

Dedicated monthly CPD time

Company sick pay

Chartered management qualification

Resumo da oferta

KnowledgeBrief is seeking a Skills Coach to support adults through the Service Designer Level 6 apprenticeship in a remote-first environment in the UK. You will work with learners, their line managers and curriculum colleagues to ensure timely progress and successful completion.

You will apply service design methods, coach learners to apply learning in practice, and maintain accurate records while contributing to cross-team projects and ongoing professional development.

Qualificações

• Experience delivering training, teaching or structured learning in service design or a closely related UX field, with evidence of supporting learners to apply their learning in practice.
• A relevant qualification at Level 6 or above in service design or a closely related field.
• Demonstrable expertise in service design methods, including user-centred design, research and insight, journey mapping, service blueprints, prototyping, testing and stakeholder collaboration.

Responsabilidades

• Help learners design services that work better for users and stakeholders.
• Coach learners through the Level 6 apprenticeship, providing constructive feedback.
• Plan individual learning, monitor progress and maintain accurate records.
• Deliver engaging workshops and coaching sessions to support practice-based learning.
• Collaborate with line managers and curriculum colleagues to ensure timely progress and successful completion.

Conhecimentos

Service design

Coaching skills

Stakeholder management

User-centred design

Assessment & feedback

Formação académica

Level 6 apprenticeship

Ferramentas

LMS

Descrição da oferta de emprego

Задачи:

Provide personalised coaching, feedback and motivation to a cohort of adult learners, adapting your support to their needs and workplace context. Create individual learning plans that connect on-the-job and off-the-job learning, with clear goals and active involvement from learners’ line managers. Hold monthly one-to-one coaching sessions of at least 30 minutes and tripartite progress reviews with learners and their line managers every 6–8 weeks. Develop and deliver engaging subject‑specific learning resources, group workshops and webinars that help learners put their knowledge into practice. Track progress, set SMART goals and prepare learners for end‑point assessment through professional discussions, questions and answers, and targeted feedback. Identify learners at risk of falling behind or disengaging, agree tailored interventions and keep team leaders informed. Support learners on breaks in learning to return, and those facing delays to complete. Maintain accurate learner records on the day of each interaction, monitor off‑the‑job learning requirements and deliver against agreed quality and performance targets. Refer learners for functional skills support where needed, contribute to standardisation meetings and work with curriculum colleagues to keep learning relevant and effective. 5.6 weeks’ annual leave plus bank holidays Access to our Employee Assistance Programme and wellbeing support Two‑week company closure over Christmas and New Year A remote‑first environment with opportunities to connect in person Opportunities to contribute to cross‑team projects and organisational growth On successful probation pass: Dedicated monthly CPD time to support your development Company sick pay Opportunities to undertake a chartered management qualification Our Commitment to Safer Recruitment and Inclusion KnowledgeBrief is committed to safeguarding and promoting the welfare of learners, and all colleagues are expected to share this commitment. Offers of employment are subject to pre‑employment checks, including right to work, references, and DBS checks where appropriate. We are an equal opportunities employer and welcome applications from all backgrounds. Reasonable adjustments are available throughout the recruitment process.

Требования:

Service Designer Level 6 Apprenticeship Contract: Full-time Location: Remote‑first, UK, with opportunities to connect in person Starting salary: Up to £37,500 per annum, dependent on experience Start date: Available for an immediate start Closing date: Monday 9th November 2026 We may close this advert early if we receive a high volume of suitable applications. We encourage early applications. Join KnowledgeBrief KnowledgeBrief is an apprenticeship and training provider helping people and organisations build the skills they need across business management. Our expertise spans leadership and management, digital, and business and professional services. Through apprenticeships, professional qualifications, workshops and coaching, we connect learning to real work, helping people make better decisions, lead change and improve organisational performance. Our vision is a future where every organisation can turn learning into measurable performance through confident people, modern leadership and practical capability. We bring together specialist expertise, our own in‑house learning technology and personalised support to help people apply what they learn and make a meaningful difference in their roles. We are a values‑driven organisation: inspirational, innovative and authentic, with relationships at the heart of how we work. Joining KnowledgeBrief means being part of a team that values the joy of learning and cares about the impact we create for our learners, clients and each other. Experience delivering training, teaching or structured learning in service design or a closely related UX field, with evidence of supporting learners to apply their learning in practice. A relevant qualification at Level 6 or above in service design or a closely related field. Demonstrable expertise in service design or a closely related UX discipline, with the ability to coach learners and assess their work at Level 6. Strong theoretical and practical knowledge of service design methods, including user‑centred design, research and insight, journey mapping, service blueprints, prototyping, testing and stakeholder collaboration. The ability to manage a learner caseload, plan individual learning, provide constructive feedback, monitor progress and maintain accurate records. GCSE English and Mathematics at grades A*–C or 9–4, or equivalent qualifications. Experience delivering the Service Designer Level 6 apprenticeship. Strong theoretical and practical knowledge of leadership principles, with the ability to relate these to learners’ work. Experience coaching or mentoring senior management professionals. A teaching qualification, relevant professional body membership, or qualifications in learning, assessment or internal verification. Interpersonal Fit Shares our values and brings curiosity and a joy of learning to their work. Communicates clearly and builds trusting relationships with learners, employers and colleagues. Takes ownership, delivers high‑quality work and responds proactively when learners need support. Works collaboratively and creates an inclusive learning environment for people from different backgrounds.

Условия:

Help learners design services that work better for the people who use them. We are looking for a Skills Coach with experience delivering learning in service design to support adults through our Service Designer Level 6 apprenticeship. Part of our Operations team and reporting to the Apprenticeships Manager, you will work with learners, their line managers and colleagues across curriculum and delivery to support engagement, timely progress and successful completion. You will help learners apply service design methods in their own organisations, using evidence about user needs to understand services, develop and test ideas, and work with stakeholders to improve the end‑to‑end experience. At KnowledgeBrief, we are committed to creating an environment where people feel supported, challenged, and able to grow.