Early Careers Content Designer

scrumconnect ltd; United States; A distancia; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mentoring from experienced designers

Community of Practice

Collaborative working culture

Learning and career progression

Descripción de la vacante

Scrumconnect is seeking an early-career Content Designer to join a multidisciplinary team delivering content for a government client and supporting internal content design activities.

You will write clear, plain English content, ensure WCAG 2.2 AA accessibility, and collaborate with researchers, designers and developers to embed content in services.

Formación

• 1 to 2 years of industry experience.
• Experience as a Content Designer in UK public sector or government digital delivery.
• Knowledge of GOV.UK content design principles, the GOV.UK style guide and the Design System.
• Proven ability to write clear, plain English for non-specialist audiences, including complex policy or technical subjects.
• Experience working with user researchers, and using research and data to shape and improve content.
• Experience designing content for transactional services, such as forms, guidance and notifications.
• Understanding of accessibility and inclusive content.
• Experience working in agile, multidisciplinary teams and with stakeholders at different levels.
• Knowledge of the GDS Service Standard and the role of content across Discovery, Alpha and Beta.

Responsabilidades

• Work with the Business Analyst, Product Manager and User Researcher to understand the problems and pain points users face.
• Understand what the service is trying to achieve, and make sure the content supports it.
• Create content that fits the service design and meets user needs, using GOV.UK content design best practice and the GOV.UK style guide.
• Write and structure content across the user journey, such as service pages, guidance, questions, error messages and notifications.
• Improve content based on user research, usability testing, feedback and analytics.
• Work with the Interaction Designer and developers so content and design work together and the content is built into the service as intended.
• Get content reviewed and approved by subject matter experts and stakeholders, and explain your content decisions.
• Write in plain English and make sure content meets accessibility standards (WCAG 2.2 AA).
• Keep content consistent by maintaining a style and terminology guide for the service.
• Share what you learn and help raise content standards across the team.
• Document content decisions, and hand over content and guidelines at the end of the engagement.
• Contribute to, write and review bids; support our Intranet and content management; help colleagues build their skills; contribute to Community of Practice; write thought leadership articles.

Conocimientos

Content design

GOV.UK style

Plain English

WCAG accessibility

Agile teams

Stakeholder management

User research

Public sector

Descripción del empleo

We're looking for an early-career Content Designer to join a multidisciplinary team. You'll work in a delivery team for a key government client and also support our internal content design activity. It's a chance to build your craft on real public services, with experienced designers around you. Client delivery

• Work with the Business Analyst, Product Manager and User Researcher to understand the problems and pain points users face.
• Understand what the service is trying to achieve, and make sure the content supports it.
• Create content that fits the service design and meets user needs, using GOV.UK content design best practice and the GOV.UK style guide.
• Write and structure content across the user journey, such as service pages, guidance, questions, error messages and notifications.
• Improve content based on user research, usability testing, feedback and analytics.
• Work with the Interaction Designer and developers so content and design work together and the content is built into the service as intended.
• Get content reviewed and approved by subject matter experts and stakeholders, and explain your content decisions.
• Write in plain English and make sure content meets accessibility standards (WCAG 2.2 AA).
• Keep content consistent by maintaining a style and terminology guide for the service.
• Share what you learn and help raise content standards across the team.
• Document content decisions, and hand over content and guidelines at the end of the engagement.

Internal activity

• Contribute to, write and review bids.
• Support our Intranet and content management.
• Help colleagues build their skills in GDS content design best practice, and in user-centred design more widely.
• Contribute to Community of Practice (CoP) activities.
• Write thought leadership articles.

Essential

• 1 to 2 years of industry experience.
• Experience as a Content Designer in UK public sector or government digital delivery.
• Knowledge of GOV.UK content design principles, the GOV.UK style guide and the Design System.
• Proven ability to write clear, plain English for non-specialist audiences, including complex policy or technical subjects.
• Experience working with user researchers, and using research and data to shape and improve content.
• Experience designing content for transactional services, such as forms, guidance and notifications.
• Understanding of accessibility and inclusive content.
• Experience working in agile, multidisciplinary teams and with stakeholders at different levels.
• Knowledge of the GDS Service Standard and the role of content across Discovery, Alpha and Beta.

Desirable

• Experience writing content for local government, housing, planning or other regulatory services.
• Experience using analytics and content testing tools to measure and improve content.
• Experience handing content and guidelines over to a permanent in-house team.
• A portfolio that shows the evidence behind your content decisions.
• Experience writing or contributing to bids.

At Scrumconnect, we are more than just a consultancy. We are a collaborative team focused on delivering impactful digital transformation services across government and enterprise organisations.

As part of our team, you will benefit from:

• Exposure to major public sector digital transformation programmes.
• Mentoring and support from experienced designers, and a Community of Practice to learn from.
• A collaborative and inclusive working culture.
• Opportunities for learning, development and career progression.