Digital Learning Advisor

QA Ltd; United States; Remote; GBP 24,000 - 34,000; Full time

Benefits offered by this job

27 days Annual Leave

Private Medical Insurance

Pension Scheme

Employee Discounts

Job summary

QA Ltd is seeking a Digital Learning Advisor to support apprentices and guide their learning journey. The role is predominantly home-based with occasional travel to QA offices and requires delivering sessions and maintaining KPI-driven performance.

You will engage learners and employers, provide timely feedback via Zendesk, and contribute to the Digital Learning Team through CPD and data review. English & Maths GCSE are required.

Qualifications

• GCSE English & Maths (A*-C / 9-4)
• Experience using IT systems and reviewing data
• Customer service experience desirable
• Experience working remotely desirable
• Awareness of equality, diversity and inclusion; safeguarding and health & safety knowledge

Responsibilities

• Deliver Programme Launch sessions and provide Day 1 feedback assessing submissions
• Support learners with timely feedback, queries and guidance with Digital Learning Consultants
• Be available on Zendesk online chat during working hours and respond promptly to learner queries
• Deliver cohort-wide online support using technology effectively and safely
• Engage with learners and employers to track progress and support development
• Enable learners to navigate and leverage the virtual learning environment
• Deliver impactful and inspiring support and guidance
• Maintain accurate documentation, reports and KPIs, and assist with projects including attendance at face-to-face meetings (travel expenses covered)

Skills

Feedback delivery

Attention to detail

IT systems experience

Customer service

Remote work experience

Equality & inclusion awareness

Safeguarding/Health & Safety knowledge

Education

English & Maths GCSE

Tools

Zendesk

Job description

Digital Learning Advisor

About The Role

Digital Learning Advisor

Location: Home based with occasional travel to QA office

Your Role

As a member of the Digital Learning Team, your role will involve supporting and guiding apprentices to ensure they have a positive experience. You'll also be responsible for meeting team KPIs. Additionally, you'll be enrolled in a Data Technician Level 3 apprenticeship.

Key Responsibilities

Contribute to the delivery of excellent learning experiences

• Deliver engaging Programme Launch sessions and provide Day 1 feedback to ensure submissions meet required criteria
• Support learners through timely feedback, query resolution, and guidance, working closely with Digital Learning Consultants and wider teams
• Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
• Deliver cohort-wide online support using technology effectively and safely
• Engage professionally with learners and employers to track progress, support development, and resolve queries or concerns
• Enable learners to navigate and leverage the benefits of the virtual learning environment to enhance their learning journey.
• Deliver impactful and inspiring support and guidance.
• Utilise effective and proactive online communication techniques to validate task requirements and diagnose areas for learner improvement.

Collaborate internally

• Maintain accurate documentation, reports, and management information in line with KPIs, regulations, and funding requirements
• Assist with projects to support internal and external team needs, including attendance quarterly of face-to-face meetings (travel expenses will be covered).
• Take ownership of ongoing professional development (CPD)

Success Measures

• Performance is consistently meeting or exceeding expectations.
• Learner survey feedback.
• Timeliness, volume and satisfaction ratings on Zendesk live chat
• Response times within 24 hours for submission feedback and messages.
• Engagement of apprentices against funding regulations.
• Sampling and observation of work.
• Level 3 Data Technician apprenticeship progress.

Your Experience

• English & Maths GCSE (Grade A*-C or 9-4).
• Able to deliver motivational, balanced and constructive feedback.
• Attention to detail with strong administrative skills.
• Experience of using IT systems and reviewing data.
• Customer service experience (desirable).
• Some industry experience for the relevant programme you support (desirable).
• Experience of working remotely (desirable).
• Awareness of equality, diversity and inclusion.Up-to-date knowledge of legal policy requirements including safeguarding, Prevent and Health and Safety.

About Us

Wellbeing & benefits

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave(4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finishat 4pm

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too!

You’ll have the unique opportunity todevelop your skillson ourQAauthored coursesin the latest tech (you’ll get3 training days/year to do this). You can also delve deep into ourworld-class digital learning content on a variety of tech and business topics. Orperhaps you’d like toenrolon aDegreeorMasters programmeto enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As aDisability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

A Little About QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training,Self-paced Learning and Blended Learning.

You can find out more about us at https://www.qa.com/about/careers/