Skilled Trades Dispatcher & CSR — Service Titan

Whitney Holdings; Grand Rapids (MI); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Paid time off

Job summary

A Michigan-based service provider is actively seeking a Customer Service Representative/Dispatcher to handle customer interactions and support skilled trades operations. The role requires experience in the skilled trades and involves managing calls, ensuring customer satisfaction, and using tools like Service Titan. Offering competitive pay between $16-$24 per hour, the position also includes benefits such as paid time off. Ideal candidates will have strong communication skills and a proven ability to multitask effectively.

Qualifications

• Must have proven experience as dispatcher or in a relevant position.
• Outstanding organizational and multitasking abilities are required.
• Active listening and excellent communication skills are essential.

Responsibilities

• Manage large amounts of incoming calls and make outbound calls to potential leads.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints and provide appropriate solutions within time limits.

Skills

Experience in the skilled trades

Organizational abilities

Multitasking abilities

Communication skills

Judgment and critical thinking

Customer engagement

Tools

Service Titan

Job description

A Michigan-based service provider is actively seeking a Customer Service Representative/Dispatcher to handle customer interactions and support skilled trades operations. The role requires experience in the skilled trades and involves managing calls, ensuring customer satisfaction, and using tools like Service Titan. Offering competitive pay between $16-$24 per hour, the position also includes benefits such as paid time off. Ideal candidates will have strong communication skills and a proven ability to multitask effectively.