Skilled Technician

United Fidelity Bank; Bethesda (MD); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision insurance

Job summary

AutoNation, America's leading automotive retailer, is seeking a Skilled Technician to perform vehicle repair and maintenance per repair orders, while building trust with customers and ensuring safety and reliability. The role emphasizes collaboration with Parts and Service Advisors, multi-point inspections, and ongoing factory training.

Candidates should have a high school diploma, 2+ years as an automotive technician, and a passion for customer service.

Qualifications

• High School diploma or equivalent.
• 2+ years of experience as an automotive technician.
• Automotive technical training as required by store needs.
• Attention to detail and organizational skills.

Responsibilities

• Perform vehicle repair and maintenance per repair order, in accordance with dealership and factory standards, to drive customer loyalty.
• Communicate with Parts Department and Service Advisors to manage production and customer communication.
• Diagnose the cause of malfunctions and perform repairs if authorized by the customer.
• Conduct multi-point inspections to ensure safety and reliability of customer vehicles.
• Document work performed on each vehicle on the repair order.
• Maintain an inventory of personal tools and stay current with factory bulletins and training.
• Provide an exceptional customer experience to drive loyalty.

Skills

Attention to detail

Organization and follow-up skills

Customer service mindset

Education

High School diploma or equivalent

2+ years of automotive technician experience

Job description

TheSkilled Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.

Keep America Moving. Drive your Technician Career with AutoNation.

At AutoNation, we don’t just service vehicles, we support the people who keep them running. As America’s most admired automotive retailer, we offer factory training, cutting-edge tools, and a clear path to advancement.

Why You’ll Love Working Here:

• Competitive pay and benefits

• Paid training and OEM certification support

• Opportunities to grow into Service, Sales, Management, Regional, and Executive roles

• Career options coast to coast through our nationwide footprint of locations

What We’re Looking For:

• Valid driver’s license

• A passion for cars and customer service

What are the day-to-day responsibilities?

• Performing vehicle repair and/or maintenance work as outlined on the repair order with efficiency and accuracy, in accordance with dealership and factory standards, to drive Customer loyalty.

• Communicating with the Parts Department and Service Advisors regularly to effectively manage production and Customer communication.

• Diagnosing the cause of any malfunction and performing repair, if authorized by the Customer.

• Conducting multi-point inspections to make appropriate recommendations to ensure the safety and reliability of Customer vehicles.

• Documenting work performed on each vehicle on the repair order.

• Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”

• Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.

• Providing an exceptional customer experience to drive loyalty

How will I know if I am successful?

The performance of a Skilled Technician is measured by achieving:

• Targeted production

• Targeted Customer Satisfaction Index

What are the requirements for this job?

• High School diploma or equivalent

• 2+ years of experience as an automotive technician

• Automotive technical training (varies based on store needs)

• Attention to detail

• Organization and follow-up skills

• Valid in-state driver’s license and have and maintain an acceptable, safe driving record

What are the opportunities for career growth?

• Our Associates have many choices for career growth and development after success in a Service Technician role. Opportunities may include:

• Master-Certified Technician

• Service Advisor

• Service Management

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.