Skilled Researcher - MUD

Perdue Brandon Fielder Collins and Mott‚ LLP; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Perdue Brandon Fielder Collins and Mott LLP seeks a motivated call center specialist in Houston, TX. You will handle inbound/outbound calls to arrange payment agreements, research accounts, and input data across multiple systems in a structured environment.

The role requires 1–2 years of call center experience, High School diploma (Some college preferred), and bilingual abilities a plus (Spanish or Vietnamese). You will train new hires and meet daily production targets.

Qualifications

• 1–2 years call center experience preferred.
• Bilingual skills (Spanish or Vietnamese) are a definite plus.

Responsibilities

• Handle inbound and outbound calls to arrange payment agreements.
• Research accounts, lien holders, and request title work as needed.
• Input and retrieve information across multiple computer systems.

Skills

Call Center Experience

Bilingual (Spanish/Vietnamese)

Education

High School Diploma

Some College

Tools

CRM Software

Multiple Systems Navigation

Job description

Essential Job Functions:

• Receiving inbound calls and/or make outbound calls to taxpayers to arrange payment agreements
• Responsible for finding contact information and perform research on accounts, research lien holders, and requesting title work and probate as required
• Must be able to utilize headset and computer terminal and navigate through multiple computer systems to input and retrieve information.
• Position requires ability to work in a very structured environment with a diverse workforce.
• Meeting daily, weekly, and monthly production objectives.
• Must be able to adapt to dynamic, quickly changing telecommunications environment.
• Accountable for call quality, attendance, and adherence to work schedule results
• Position requires training new hires
• Must arrive on time and consistently adhere to schedule

Required Experience:

• Previous office experience required, 1-2 years Call Center Experience preferred, 6 months of experience within the call center at Perdue Brandon Fielder Collins and Mott preferred
• Bilingual skills a plus, Spanish, Vietnamese a definite plus

Required Education:

• High School diploma or equivalent (Required)
• Some college (Preferred)

Preferred Skills

• Decision-making skills – Call Center professionals must be able to work independently and make decisions that balance the interests of the Firm, and the customer and make decisions that are cost effective.
• Creative problem-solving skills – Every call is different, responding to these challenges demands quick and creative solutions.
• Ability to effectively deal with difficult people – Customers can be difficult, and you need to be able to respond to difficult behavior with diplomacy and tact.
• Little need for control – People who have a great need for control or rigid structure might find call center work challenging, call center work is unpredictable, chaotic and in a constant state of flux.
• Tolerance for stress – Candidates must demonstrate a healthy response to stressful situations and an ability to maintain control in the midst of chaos.

Work Environment:

This position involves:

• Sitting at a computer most of the day
• Utilizing a headset and being on the phone frequently
• On the job training
• Annual performance reviews

Physical Demands:

While performing the duties of this job, the employee is regularly required to walk, sit, speak, and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to travel by air or car.