Senior Outfitters Lead - Guest Experience

Wasatch Peaks Ranch; Utah; On-site; USD 52,000 - 76,000; Full time

Job summary

Wasatch Peaks Ranch is seeking an Outfitters Supervisor to lead daily winter operations across retail, demo, tuning, bootfitting, hardgoods, service intake, and member support. You will guide staff, ensure exceptional guest experiences, and maintain department readiness throughout shifts.

The role requires cross-training across outfits, coaching seasonal staff, and upholding safety and standards in a high-volume, winter resort setting.

Qualifications

• Experience in ski retail, resort, or hospitality environments preferred.
• Prior lead or supervisory experience preferred.
• Strong communication and problem-solving skills.
• Ability to direct staff in a fast-paced, member-facing environment.
• Strong attention to detail and department presentation.

Responsibilities

• Provide real-time coaching and feedback to seasonal staff.
• Maintain professional floor presence and department readiness.
• Coordinate staff deployment based on volume and priorities.
• Support opening and closing procedures and daily readiness.
• Assist with product questions, member needs, and service priorities.
• Ensure accurate use of department systems (POS, EasyRent, EasyWork).

Skills

Leadership experience

Customer service

Communication skills

Problem-solving

Attention to detail

Ski equipment knowledge

Multitasking

Team collaboration

Tools

POS

EasyRent

EasyWork

Job description

Wasatch Peaks Ranch is seeking an Outfitters Supervisor to lead daily winter operations across retail, demo, tuning, bootfitting, hardgoods, service intake, and member support. You will guide staff, ensure exceptional guest experiences, and maintain department readiness throughout shifts.

The role requires cross-training across outfits, coaching seasonal staff, and upholding safety and standards in a high-volume, winter resort setting.