Ski Technician

Windham Mountain Club; New York (NY); On-site; USD 23,144,000 - 27,552,000; Full time

Job summary

The Shop at Windham Mountain Club is seeking a Retail Service Technician for the winter season. This in-person, full-time role based in Windham, NY involves repairing and tuning ski and snowboard equipment using advanced mounting and tuning tools. Expect early mornings, weekends, and holiday shifts in a dynamic, indoor retail environment.

You will work with guests and staff to meet service needs, maintain shop gear, and ensure safety and accuracy in fittings and adjustments.

Qualifications

• Must be at least 18 years old.
• Hands-on experience mounting and tuning equipment.
• Intermediate knowledge of ski and snowboard construction.
• Customer service experience preferred.
• Comfortable interacting with staff and guests in a friendly and helpful manner.
• Must be able to use basic computer systems and POS software.
• Basic math skills.

Responsibilities

• Perform all aspects of servicing ski/snowboard equipment including mounting, adjustments, tuning, and boot fitting.
• Proactively address all customer needs and questions.
• Maintain all shop equipment and tools.
• Operate POS system.
• Operate ski/snowboard service tools and equipment.
• Maintain a clean and safe work environment.
• Adhere to all safety precautions, including PPE usage.
• Maintain knowledge of the ski area, programs, events, daily snow conditions and related information for guest communication.

Skills

Customer service

Interpersonal communication

Basic math

POS system usage

Lift 50 pounds

Tools

Ski/snowboard mounting equipment

Tuning equipment

POS software

Job description

Welcome to Windham Mountain Club!

Work Location: In-person role based in Windham, NY.

Seasonal Position

This Full-Time role is available for the winter season.

Pay

$20-$22 per hour based on experience

Anticipated Start Dates

The Beginning of December

Schedule

Will require working early mornings, evenings, weekends, and holidays

Conditions

Must be able to get to a from work in all weather conditions. This is an indoor position.

Overview of Position

The Shop at Windham Mountain Club is a multi-seasonal specialty retailer that carries a vast selection of equipment, clothing, and accessories for a variety of outdoor activities. The Retail Service Technician is primarily involved in ski/snowboard equipment repair and maintenance using sophisticated mounting and tuning equipment.

Key Responsibilities

• Perform all aspects of servicing ski/snowboard equipment including but not limited to mounting & adjustments, tuning, and boot fitting
• Proactively address all customer needs and questions.
• Maintain all shop equipment and tools.
• Operate POS system.
• Operate ski/snowboard service tools and equipment.
• Maintain a clean and safe work environment.
• Adhere to all safety precautions, including use of proper personal protection equipment (gloves, safety goggles, hearing protection, etc.).
• Maintain knowledge of the ski area, programs, events, daily snow conditions and any other information that aids in your communication with guests.

Qualifications

• Be at least 18 years old.
• Hands-on experience mounting and tuning equipment.
• Intermediate knowledge of ski and snowboard construction.
• Customer service experience preferred.
• Must be comfortable interacting with both staff and guests in a friendly and helpful manner.
• Must be able to handle a stressful, noisy, and crowded situation.
• Must be able to use basic computer systems and POS software.
• Basic math skills.

Physical Requirements

• Ability to lift and maneuver up to 50 pounds.
• Ability to stand and walk for up to 10 hours.
• Ability to stand and walk on uneven terrain, including snow and ice covered surfaces.
• Ability to climb stairs and ladders.
• Ability to push, pull, bend, stoop, kneel, and reach regularly.

Requirements

Additional Information

This job posting is intended to provide a general overview of the role and does not represent a complete list of all duties and responsibilities. A more detailed job description will be provided during the hiring process.

All details are subject to change at any time. Essential duties must be performed with or without reasonable accommodations. Windham Mountain Club is an equal opportunity employer.