Ski Guest Services Attendant

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free ski pass

On-site housing

Meals for staff

Weekly pay

Employee gym

401(k) matching

Job summary

Omni Hotels & Resorts at Bretton Woods is hiring for November 2026 to join our guest services team. As a ticketing and information associate, you will assist guests across departments in a fast-paced ski resort environment.

Full and part-time positions are available. Flexible shifts, including weekends and holidays, are required. We offer resort-wide discounts, on-site housing during winter, meals, training, and opportunities for career growth.

Qualifications

• High school diploma or equivalent required.
• Full and part-time positions available.
• Flexible shifts including weekends and holidays required.
• Excellent organizational, supervisory and customer service skills.
• Ability to work well under stressful situations and maintain professionalism.

Responsibilities

• Assist guests across departments (lifts, ticket sales, rentals, F&B, retail, ski school) and resolve inquiries.
• Assist guests with lodging, activities, transportation, and F&B inquiries.
• Help guests with lost and found items and distribute found items to owners.
• Disseminate information to guests and associates on trail conditions, events, and daily announcements.
• Process daily ticket sales and balance end-of-day deposits.

Skills

Customer service

Organizational skills

Ability to work under pressure

Communication

Education

High school diploma or equivalent

Tools

RTP program

RTP scanner

Job description

Join our team and earn a free ski pass at Bretton Woods!

Now hiring for November 2026

Resort Discounts

• Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
• Discounted lift tickets for friends and family
• 25% off Food & Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski & Golf Rentals, Canopy Tours, and other activities
• Complimentary associate ski lessons

Associate Benefits

• Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts
• 401(k) Retirement Plan matching
• Excellent training and professional development
• Leadership development programs
• Associate Events
• On-site housing available for Winter Season
• Ability to stay full-time year round at the end of the Winter Season
• Employee gym access
• Weekly pay cycle
• Complimentary meals in employee cafeteria
• Support services including an Employee Assistance Program (EAP)

Essential Functions

• Frequently assists guests in resolving queries regarding all departments in the ski area including (but not limited to) lifts, ticket/pass sales, rental/repair services, F&B Outlets, retail, ski school and Hobbits and Ski Patrol.
• Frequently assists guests in resolving queries regarding all other aspects of the Resort such a s lodging, activities, transportation and F&B.
• Assists guest in lost and found items/persons, recording reports of stolen or lost items and distribution of found items to the appropriate owners.
• Responsible for distributing information to guests and associates for all aspects of the ski area such as; trail conditions, events and activities, lift opening and closings and daily announcements.
• Administers daily ticket sales using ticket computer system.
• Administers daily computer system opening and closing in RTP station.
• Administers daily closing cash outs and balancing end of day deposits.

Tools and Equipment

• Computer with RTP program.
• Calculator.
• RTP Scanner

Working Environment

• Subject to working in a crowded, fast paced environment, long periods of walking and standing, indoor and outdoor, with adverse weather conditions. The noise level in the work environment is moderate. All ticket checkers must be properly dressed for severe winter conditions as stated in the physical requirements section.

Qualifications

• High school diplomia or equivalent.
• Full and part time positions availabe.
• Must be able to work flexible shifts, including weekends and holidays.
• Must have excellent organizational, supervisory and customer service skills.
• Must be able to work well under stressful situations and handle challenges in a professional manner.