Ski Rental Attendant

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 19,000 - 30,000; Full time

Job summary

Omni Hotels & Resorts in Bretton Woods, NH, is hiring for a Ski Rental Shop Associate for the November 2026 season. You will greet guests, manage rental equipment, process online orders, and help ensure smooth operations at the base lodge.

The position emphasizes outstanding customer service, staff training, inventory control, and collaboration with the Skier Services team. On-site winter housing is available, with potential to stay on full-time after the season and participate in company events.

Qualifications

• Three years of rental shop experience required.
• Great customer service skills.

Responsibilities

• Be pleasant, smile and greet all guests using surnames when obtained.
• Provide staff customer service training to staff through daily line-ups and monthly OSI trainings.
• Maintain ski rental equipment inventory and quality control.
• Knowledge of all work station duties and functions.
• Scheduling and facilitating training for shop staff.
• Help resolve issues provide training prevent them from reoccurring.
• Document all staff related issues and provide information to Director of Skier Services.
• Provide exceptional service to guests.
• Assist with purchasing and receiving rental equipment.
• Processing online rental orders, preparing and organize next day pick up.

Skills

Great customer service skills

Rental shop experience

Job description

Join our team and earn a free ski pass at Bretton Woods!

*Now hiring for November 2026*

Resort Discounts

• Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)
• Discounted lift tickets for friends and family
• 25% off Food & Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski & Golf Rentals, Canopy Tours, and other activities
• Complimentary associate ski lessons

Associate Benefits:

• Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts
• 401(k) Retirement Plan matching
• Excellent training and professional development
• Leadership development programs
• Associate Events
• On-site housing available for Winter Season
• Ability to stay full-time year round at the end of the Winter Season
• Employee gym access
• Weekly pay cycle
• Complimentary meals in employee cafeteria
• Support services including an Employee Assistance Program (EAP)

Essential Functions:

• Be pleasant, smile and greet all guests using surnames when obtained.
• Provide staff customer service training to staff through daily line-ups and monthly OSI trainings.
• Maintain ski rental equipment inventory and quality control.
• Knowledge of all work station duties and functions.
• Scheduling and facilitating training for shop staff.
• Help resolve issues provide training prevent them from reoccurring.
• Document all staff related issues and provide information to Director of Skier Services.
• Provide exceptional service to guests.
• Assist with purchasing and receiving rental equipment.
• Processing online rental orders, preparing and organize next day pick up.

Tools and Equipment:

• Computer
• Printer
• Liability Forms
• Telephone
• Pens, Screwdrivers, file folders, filing cabinet, din charts
• Tech bench

Working Environment:

• Interior of base lodge, in all areas of the base lodge.
• Exterior of base lodge with exposure to weather conditions.

Qualifications:

• Three years of rental shop experience required.
• Great customer service skills.