VOC Event Staff

Viejas Outlet Center; Alpine (CA); On-site; USD 20,664,000 - 28,930,000; Part time

Benefits offered by this job

Retirement 401(k) with company match

Medical, Dental, Vision Benefits

Paid Time Off (PTO)

Tuition reimbursement

Job summary

Viejas Outlet Center in Alpine, CA is seeking a guest services associate to assist guests across show court, arcade, bowling, and ice skating areas. You will operate the cash register, handle tickets, rental skates, and ensure safety and order.

The role emphasizes friendly, bilingual communication, flexible scheduling including nights, weekends, and holidays, and the ability to work outdoors in varying weather while maintaining cleanliness and guest satisfaction.

Qualifications

• 0–1 years of related experience and/or training.
• Good verbal, written, and interpersonal communication skills.
• Bilingual in Spanish is a plus.
• Ability to work flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Operate the cash register to collect cash and make change.
• Rent and dispense rental skates to guests upon ticket purchase.
• Supervise and monitor public skating sessions to maintain a safe environment.
• Assist guests at the registration desk, including bowling reservations and lane assignments.
• Ensure guests follow rules and report safety infractions and hazards.
• Keep work areas clean and stocked, including bathrooms and public areas.
• Respond to guest inquiries promptly to maintain satisfaction.

Skills

Customer service

Cash handling

Spanish bilingual

Tools

Cash register

Job description

Job Summary Under minimal supervision, provides excellent customer service to guests in the assigned areas, not limited to show court/fountain, arcade room, bowling center, and/or ice skating rink. Monitors activities in the assigned area to ensure that all guests are complying with the rules and regulations. Watches and reports irregularities to supervisor and/or security personnel in case of emergency. Provides general cleaning of work location. Operates cash register to collect cash and make changes.

Job Description

• Operates the cash register to collect cash and make change as appropriate.
• Removes and records amount of cash in register at the end of shift.
• Rents and dispenses rental skates to guests upon purchase of tickets.
• Supervises and monitors (on ice) the public skating sessions and ensure safe environment is maintained.
• Cleans skate with cloth or buffing tools and places them on shelf according to size.
• Oversees the registration desk including making bowling reservations, lane assignments, and bowling shoe rental.
• Monitors activities in the assigned area to ensure that all guests are complying with the rules and regulations.
• Ensures adherence to the rules and regulations by issuing warnings to guests of safety infractions such as types of footwear, horse playing, climbing on rocks and wading in the pools, skate violations, or asking guests to leave the area.
• Watches and reports irregularities, such as fire hazards, lost children, and alcoholic beverage violations.
• Notifies supervisor and security personnel in case of emergency.
• Assists guests and/or emergency personnel as needed.
• Keeps surrounding work area clear and free from trash, debris, glasses, plates, etc. This includes floors (vacuuming/sweeping), walls, fixtures, table tops, counter tops, seats and service areas.
• Cleans restrooms, which includes taking out the trash, cleaning the mirrors and floors, wiping down the sink, etc.
• Ensures that a clean, safe, hazard‑free work environment is maintained.
• Timely responds and resolves guest inquiries in the assigned areas while ensuring guest satisfaction.
• Assists maintenance and/or Viejas Outlet Management as needed during inclement weather.
• May be required to work special events outside regular operational hours.
• Maintains knowledge of current marketing promotions and/or special events.
• Attends all scheduled team member meetings and trainings.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard‑free work environment is maintained.
• Performs all other duties as assigned.
• Does not provide supervision to others.

Requirements

• 0 to 1 years of related experience and/or training.
• Good verbal, written, and interpersonal communication skills, including the ability to interact effectively with children.
• Bilingual in Spanish is a plus.
• Demonstrated high degree of good judgment.
• Good skating skill preferred.
• Knowledge of proper cash handling procedures.
• Knowledge of opening and closing procedures.
• Must be able to take initiative and demonstrate accountability and reliability.
• Responsible, dependable, work well with others and enthusiastic.
• Ability to work flexible schedule including evenings, weekends, and holidays.
• Ability to work regularly outdoors in inclement weather, including but not limited to rain, hail, snow, wind, and extremely cold weather.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.

85% of our Management Team have been promoted from within; On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas; 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years.

San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house‑made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor‑outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult‑only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full‑service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!

Benefits

• Retirement 401(k) with company match
• Medical, Dental, Vision Benefits with employer contribution
• Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
• Accident, Critical Illness & Disability Insurance Available
• Employee Assistance Program
• Bonus Eligibility for all Team Members
• $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
• Unlimited Chiropractor Benefit with $10 co-pay
• Gym Membership Reimbursement
• Viejas Pit Stop Fuel Discount And, much more!
• Benefits vary for PT and FT employment