Guest Experience Specialist, Bowling Center

Viejas Outlet Center; California; On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision Benefits

Paid Time Off (PTO)

Job summary

Viejas Outlet Center seeks a Bowling Center Staff member to service guests across the bowling center, bar, and registration desk. You will manage lane assignments, shoe rental, and cash handling, while delivering friendly, efficient service in a lively casino environment.

Role requires 18+ age, a high school diploma or GED, and certifications (TIPS, Food Handler’s, California RBI). Experience in a bowling center is preferred, with flexible shifts including holidays.

Qualifications

• Must be 18 years of age or older.
• High school diploma, GED or equivalent required.
• Must obtain and maintain TIPS Certificates throughout employment.
• Food Handler’s Certificate required.
• California Responsible Beverage Service Training and Certification required upon hire.
• 2 or more years of experience working in a Bowling Center.
• Basic knowledge of Microsoft Office, Word, Excel and Outlook
• Good verbal, written and interpersonal skills
• Must be flexible to work different shifts and days of the week including holidays.

Responsibilities

• Serves beer to guests at bar while practicing alcohol consumption awareness and verifies age limits.
• Oversees the registration desk including lane assignments, shoe rental, and POS data entry with cash handling per casino policies.
• Greets and serves guests at tables throughout bowling/bar.
• Keeps work area clean and organized, including floors, walls, fixtures, countertops, seats and service areas.
• Communicates with guests with a smile and provides excellent service.
• Cleans restrooms and maintains hygiene and sanitation.
• Understands and practices safety and sanitation procedures.
• Stays informed on casino events and promotions to answer guest questions.
• Maintains knowledge of menus to assist guests.
• Adheres to company policies and SOPs; maintains a clean, safe work environment.
• Performs related duties; no supervision responsibilities.
• Must be 18+ and available for varied shifts including holidays.

Skills

Communication skills

Flexibility with shifts

Education

High School Diploma or GED

TIPS Certificate

Food Handler’s Certificate

California Responsible Beverage Service Training

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Viejas Outlet Center seeks a Bowling Center Staff member to service guests across the bowling center, bar, and registration desk. You will manage lane assignments, shoe rental, and cash handling, while delivering friendly, efficient service in a lively casino environment.

Role requires 18+ age, a high school diploma or GED, and certifications (TIPS, Food Handler’s, California RBI). Experience in a bowling center is preferred, with flexible shifts including holidays.