Six-Figure Potential: Automotive Service Advisor

Arlington Heights Ford LLC; Arlington Heights (IL); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Vision Insurance

Health Insurance

Group Life and AD&D Insurance

Disability Insurance

Critical Illness Insurance

Paid Time Off

Weekly pay

Performance-based earning

Employee vehicle purchase

Ongoing training

Job summary

Arlington Heights Ford in Arlington Heights, IL, seeks an experienced Automotive Service Advisor to join our award-winning service team. This busy, high-volume dealership offers a fast-paced environment with a strong emphasis on customer service and repeat business.

You will be the connection between customers and technicians, coordinating repair orders and communicating recommendations. Earn a strong six-figure income with a solid benefits package in a trusted, established dealership.

Qualifications

• Previous automotive Service Advisor or Service Writer experience is preferred.
• Must pass pre-employment background checks and drug screening.
• Must have a valid driver's license and clean driving record.
• Must be authorized to work in the U.S.A.

Responsibilities

• Greet customers and identify their vehicle service and repair needs.
• Listen carefully to customer concerns and document them on repair orders.
• Advise customers regarding factory-recommended maintenance and needed repairs.
• Review technician findings and explain recommendations clearly to customers.
• Prepare and communicate service estimates.
• Obtain customer authorization for maintenance and repairs.
• Keep customers informed throughout the repair process.
• Communicate expected completion times and changes as necessary.
• Build long-term customer relationships that generate repeat and referral business.
• Coordinate effectively with technicians, Parts personnel and Service management.
• Monitor repair-order progress.
• Maintain accurate repair-order and customer documentation.
• Follow up with customers when appropriate.
• Help maintain an efficient and professional Service Drive.
• Meet customer-satisfaction and performance objectives.
• Represent Arlington Heights Ford professionally in every customer interaction.

Skills

Customer service

Communication

Sales ability

Tools

CDK experience

Job description

Arlington Heights Ford in Arlington Heights, IL, seeks an experienced Automotive Service Advisor to join our award-winning service team. This busy, high-volume dealership offers a fast-paced environment with a strong emphasis on customer service and repeat business.

You will be the connection between customers and technicians, coordinating repair orders and communicating recommendations. Earn a strong six-figure income with a solid benefits package in a trusted, established dealership.