Six-Figure Automotive Service Advisor: Customer & Revenue Driver

BMW OF HAWAII; Honolulu (HI); On-site; USD 90,000 - 130,000; Full time

Job summary

BMW OF HAWAII in Honolulu seeks an Automotive Service Advisor with a high-earning potential. The role combines customer service excellence with sales to maximize service revenue, offering a base salary plus performance-based incentives.

You will build relationships with customers, explain maintenance options, upsell services, coordinate with technicians and parts staff, and manage time to keep appointments and work orders on track. Exceptional communication and automotive knowledge are valued.

Qualifications

• Strong customer service and sales abilities.
• Excellent communication and interpersonal skills.
• Solid time management and multitasking abilities.
• Basic automotive knowledge to understand services and repairs.

Responsibilities

• Build and maintain relationships with customers by actively listening to concerns and offering solutions.
• Explain maintenance or repair options and confidently upsell services and packages.
• Coordinate with technicians and parts staff to schedule, allocate resources, and manage work orders.
• Maintain timely and efficient service delivery while providing exceptional customer service.

Skills

Customer service

Sales

Communication

Time management

Interpersonal skills

Automotive knowledge

Job description

BMW OF HAWAII in Honolulu seeks an Automotive Service Advisor with a high-earning potential. The role combines customer service excellence with sales to maximize service revenue, offering a base salary plus performance-based incentives.

You will build relationships with customers, explain maintenance options, upsell services, coordinate with technicians and parts staff, and manage time to keep appointments and work orders on track. Exceptional communication and automotive knowledge are valued.