SIU Case Coordinator — Remote/Hybrid

J T Becker & Co Inc; Bridgeville (Allegheny County); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO

401(k)

Healthcare

Job summary

Becker & Company is seeking a dedicated Special Investigation Unit Assistant to join our team, supporting SIU Case Managers and leadership with case setup, communications, documentation, and closing. You will track tasks and keep assignments moving under supervision, handling a variety of insurance claim investigations.

The role emphasizes organization, confidentiality, and precise record-keeping. Flexible options include remote, hybrid, or Bridgeville office, with a comprehensive benefits

Qualifications

• High school diploma required; administrative or investigative support experience preferred.
• Strong organization, attention to detail, and ability to manage competing deadlines.
• Clear written and verbal communication; follow-through.
• Proficiency in Word, Outlook, Excel, and Teams; learn case systems and upload documents/media.

Responsibilities

• Review referrals, set up case files, organize source materials, and flag missing information or special client instructions.
• Prepare approved assignment emails and materials; assist with investigator scheduling and coordination with SIU staff.
• Follow up on assignment acknowledgments, scheduling, progress updates, notes, photographs, recordings, and forms.
• Maintain diary dates and task lists; alert the case manager to delays, unanswered contacts, and approaching deadlines.
• Document calls, emails, messages, contact attempts, and completed actions promptly in the case management system.
• Prepare routine client updates and closing correspondence according to client requirements and case manager instructions.
• Organize complete materials for writers; assist with file closing and delivery of approved reports through designated systems, including ShareFile.
• Enter time and billing descriptions accurately, assist with invoices, and meet established productivity expectations.
• Protect confidential information, follow company procedures, and assist with department projects and administrative tasks.

Skills

Organization

Attention to detail

Communication

Word

Excel

Outlook

Teams

Education

High school diploma

Tools

Case management system

Job description

Becker & Company is seeking a dedicated Special Investigation Unit Assistant to join our team, supporting SIU Case Managers and leadership with case setup, communications, documentation, and closing. You will track tasks and keep assignments moving under supervision, handling a variety of insurance claim investigations.

The role emphasizes organization, confidentiality, and precise record-keeping. Flexible options include remote, hybrid, or Bridgeville office, with a comprehensive benefits