Remote SIU Team Lead: Investigations & Client Reports

Ethos Risk Services; Irving (TX); Remote; USD 75.000 - 100.000; Vollzeit

Zusammenfassung

Ethos Risk Services seeks a full-time SIU Team Lead to manage a team of field investigators, schedule assignments, and oversee report quality. You will train coordinators, liaise with clients, and monitor costs while supporting cross-sell opportunities.

The role is 100% remote within the United States and requires coordinating with sales and operations managers to drive files forward and ensure accuracy. Experience in investigations and claims is preferred.

Qualifikationen

• Bachelor's degree in Criminal Justice, Legal Studies, or related field (preferred).
• Minimum of 2 years' experience in managing, investigating, or adjusting liability, property casualty, disability, or workers' compensation claims (required).
• Fluent in Spanish and English (bonus).

Aufgaben

• Oversee a team of SIU coordinators - schedule, coordinate, prepare, and monitor the assignments of field investigators.
• Document findings and draft summary reports.
• Review and/or edit written reports and recordings to ensure quality and accuracy.
• Communicate with clients, create invoices, monitor costs, and cross-sell other services to clients when opportunities arise.
• Train new coordinators and communicate with other departments.

Kenntnisse

Team leadership

People management

Documentation

Report editing

Bilingual (Spanish/English)

Ausbildung

Bachelor's degree in Criminal Justice/Legal Studies (preferred)

Jobbeschreibung

Ethos Risk Services seeks a full-time SIU Team Lead to manage a team of field investigators, schedule assignments, and oversee report quality. You will train coordinators, liaise with clients, and monitor costs while supporting cross-sell opportunities.

The role is 100% remote within the United States and requires coordinating with sales and operations managers to drive files forward and ensure accuracy. Experience in investigations and claims is preferred.