Service Center Technician

Mercy; United States; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Mercy is seeking a Service Center Technician to fulfill customer requests, resolve technical issues, and promptly respond to questions to maintain an effective desktop computing environment. This role is hybrid/remote with a full-time schedule on the First Shift Flex from 7:00am to 5:30pm.

Minimum requirements include a High School Diploma with technical vocational training or equivalent work experience, and at least 1 year of Level 1 end-user support experience.

Qualifications

• Education: High School Diploma and technical vocational training or equivalent work experience.
• Experience: Minimum of one (1) year experience in Level 1 end‑user support role.

Responsibilities

• Fulfill customer requests and resolve customer technical issues to keep the desktop computing environment effective.
• Event Management
• Service Request Fulfillment
• Incident Management
• Problem Management
• Access Provisioning
• Continual Service Improvement

Skills

Compassion and professionalism

Education

High School Diploma and technical vocational training or equivalent work experience

Job description

Find your calling at Mercy!

Primary Functions

Fulfill customer requests, resolve customer technical issues, and respond to customer questions in a timely manner to ensure ongoing effectiveness of the desktop computing environment.

• Event Management
• Service Request Fulfillment
• Incident Management
• Problem Management
• Access Provisioning
• Continual Service Improvement

Position Details

Position Description: Service Center Technician

Location: Hybrid/Remote

Type: Full - Time

Schedule: First Shift Flex - 7:00am - 5:30pm

Mercy Customer Service Center

Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.

Qualifications

Education: High School Diploma and technical vocational training or equivalent work experience.

Experience: Minimum of one (1) year experience in Level 1 end‑user support role.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand‑in‑hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.