Site Support Technician - Onsite Healthcare IT (Travel)

Vaco; Peoria (AZ); On-site; USD 39,000 - 40,000; Full time

Job summary

Vaco is seeking a Site Support Technician to join a growing IT team supporting multiple healthcare locations around the Phoenix area. This onsite role requires hands-on problem solving for end users across clinics and offices.

You will troubleshoot hardware, software, printers, and workstations, assist nurses, physicians, and administrative staff, and manage tickets with ServiceNow. Travel between sites is required and reliable transportation is essential.

Qualifications

• 3+ years IT Support/Help Desk experience.
• Hands-on support directly to end users.
• Familiarity with ServiceNow ticketing system.
• Strong troubleshooting across hardware, software, and OS.
• Excellent customer service and communication skills.

Responsibilities

• Provide onsite IT support for clinic and office staff.
• Troubleshoot hardware, software, printer, and workstation issues.
• Support clinicians and administrative teams with day-to-day technology needs.
• Resolve support tickets and document solutions.
• Install, configure, and replace end-user devices and equipment.
• Travel between local facilities to provide technical support.
• Support user onboarding, equipment setup, and general desktop support activities.

Skills

Customer service

End-user support

Troubleshooting

Ticketing systems

Communication

Attention to detail

Tools

ServiceNow

Remote support tools

Job description

Vaco is seeking a Site Support Technician to join a growing IT team supporting multiple healthcare locations around the Phoenix area. This onsite role requires hands-on problem solving for end users across clinics and offices.

You will troubleshoot hardware, software, printers, and workstations, assist nurses, physicians, and administrative staff, and manage tickets with ServiceNow. Travel between sites is required and reliable transportation is essential.