Site Support II

Saic; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

SAIC seeks an experienced Site Support II to focus on IT systems support, troubleshooting, and optimization. The role includes AV and VTC responsibilities, with on-site duties in Indianapolis, IN.

Candidates should have 1+ year of related experience or an AA degree, and be a US citizen capable of obtaining required security clearances. Responsibilities include leading system imaging, asset documentation, and serving as escalation point for complex IT issues while ensuring SLAs are met and

Qualifications

• AA Degree in related discipline or a high school diploma with 2+ years of related experience.
• Must be a US Citizen.
• Strong proficiency with VTC platforms (Cisco Webex, Zoom, Microsoft Teams) and AV control systems (Crestron, AMX, Extron).
• Advanced troubleshooting skills for IT, AV, and networking in fast-paced environments.
• Excellent interpersonal and communication skills; can collaborate with clients and teammates.
• Ability to prioritize tasks and manage multiple assignments under pressure.
• Familiarity with AV industry standards and eagerness to stay current with technologies.

Responsibilities

• Serve as escalation point for diagnosing and resolving advanced IT issues across systems and wireless networks.
• Lead system imaging, hardware deployment, and asset documentation to ensure compliance.
• Own IT support tickets from start to finish, meeting SLAs and ensuring customer satisfaction.
• Maintain detailed asset records within a ticketing system.
• Local point of contact for AV system installations, upgrades, and integrations.
• Assist with AV and VTC event scheduling, setup, testing, and real-time troubleshooting.
• Troubleshoot and implement advanced AV/VTC hardware/software solutions to improve performance.

Job description

Description

We are seeking an experienced, detail-oriented, and versatile professional to join our team as a Site Support II with a primary focus on IT systems support, troubleshooting, and optimization. This elevated position builds on the Level I role by incorporating increased responsibility for diagnosing complex IT issues, managing system deployments, and ensuring network and systems integrity, while still encompassing secondary responsibilities for Audio Visual (AV) and Video-Teleconferencing (VTC) support. If you are a driven individual with advanced IT skills and thrive in a dynamic, fast-paced environment, this role offers exciting opportunities to grow and contribute to innovative solutions supporting our mission! This is an onsite position in Indianapolis, IN.

Role Overview – Site Support

• Serve as a technical escalation point for diagnosing and resolving advanced IT issues, including computer systems, software applications, networked equipment, and wireless systems.
• Lead system imaging, hardware deployment, and asset documentation to ensure compliance with organizational standards.
• Take ownership of IT support tickets, ensuring timely resolution and customer satisfaction while adhering to established service-level agreements (SLAs).
• Establish and maintain detailed asset management records within a ticketing system.
• Local POC for AV system installations, upgrades, and integrations tailored to customer needs.
• Assist with AV and VTC event scheduling, setup, system testing, and real-time troubleshooting to ensure flawless execution.
• Troubleshoot and implement advanced technical solutions for AV/VTC hardware and software issues to enhance system performance and customer satisfaction.

Role Overview – Program Directed work

• Strong understanding of the Cybersecurity Maturity Model Certification (CMMC).
• Maintaining lab computers, laptops, and systems to be able to house CUI.
  

Qualifications

Required Education & Experience:

• AA Degree in related discipline and 1+ year of experience, or a high school diploma and 2+ years of related experience.
• Must be a US Citizen.
• Strong proficiency with VTC platforms (e.g., Cisco Webex, Zoom, Microsoft Teams) and AV control systems (e.g., Crestron, AMX, Extron).
• Advanced troubleshooting skills for diagnosing IT, AV, and networking issues in fast-paced, dynamic environments.
• Exceptional interpersonal and communication skills to collaborate with clients, stakeholders, and team members effectively.
• Ability to prioritize tasks and manage multiple assignments in high-pressure situations.
• Familiarity with AV industry standards and eagerness to stay current with emerging technologies and best practices.

Certifications:

• Must be able to obtain CMMC 2.0 Level 1 cert in first 90 days
• CompTIA certifications a plus
• CTS cert by AVIXA a plus

Required Clearance:

• Must be eligible to obtain and maintain a Secret-level security clearance.