Dispatch AV/IT Technician

Sky Systems, Inc. (SkySys); Sacramento (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Sky Systems, Inc. (SkySys) seeks an L1 + AV Technician to deliver onsite IT and AV support across desktops, meeting rooms and basic network checks. Responsibilities include troubleshooting, coordinating with remote teams and vendors, and dispatch support based on location needs.

The role requires hands-on experience with desktops/laptops, conference room devices, and familiarity with Teams/Zoom/Webex. Strong communication and ability to follow SOPs are essential in a fast-paced onsite

Qualifications

• 2–4 years of IT and AV support experience.
• Troubleshooting desktops, laptops and meeting room devices.
• Basic network fundamentals knowledge.
• Familiarity with Teams, Zoom, Webex.
• Able to lift equipment and work at height.
• Strong communication, customer service and documentation skills.
• Follow SOPs and ticketing/escalation processes.

Responsibilities

• Troubleshoot desktops and notebooks; coordinate warranty repairs.
• Manage loaner/spare devices tracking.
• Provide L1 AV support for meeting rooms.
• Manage conference room accounts (add/remove users, resets).
• Assist with printer troubleshooting.
• Provide smart-hands for onsite IT infra checks.
• Coordinate with vendors and procurement.
• Support equipment replacement under IT guidance.
• Work at height when required.
• Communicate with onsite and remote teams about issues.
• Ensure coverage during leaves and follow SOPs.

Skills

IT & AV support

Desktop/Laptop troubleshooting

Communication & documentation

Ticketing & SOP adherence

Physical capability

Tools

ITSM tools (ServiceNow/Jira)

AV control systems

AV-over-IP

Crestron/Fusion hardware

Conference room devices (Teams Rooms, etc.)

Job description

Schedule: Variable, onsite based on dispatch needs

Role Overview

The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.

Responsibilities

• Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.


• Manage and track loaner/spare devices using customer-provided systems.


• Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.


• Manage conference room accounts (add/remove users, password resets, ownership updates).


• Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).


• Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).


• Coordinate with third-party vendors and procurement teams when required.


• Support equipment replacement or reset during failures under guidance from central IT.


• Ability to work at height when required (ladder/lift).


• Maintain communication with onsite/offsite teams to report changes, issues, or updates.


• Ensure proper coverage during leaves and follow site operational processes/SOPs.

Must-Haves

• 2–4 years of experience in IT and AV support.


• Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.


• Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).


• Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).


• Ability to perform physical tasks, including lifting equipment and working at height.


• Strong communication, customer service, and documentation skills.


• Ability to follow SOPs, ticketing processes, and escalation guidelines.

Good-to-Haves

• Experience using ITSM tools (ServiceNow, Jira).


• Exposure to AV control systems or room management systems.


• Basic understanding of AV-over-IP or networked AV environments.


• Experience working in enterprise or fast-paced onsite environments.


• Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).


• Basic understanding of networking and TCPIP


• Basic understanding of fiber, copper, network infrastructure


• Hardware support


• Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices


• Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp)


• Ability to explain work with and differentiate between different connection types & troubleshoot connectivity


• Skilled Communications \"Specialist, \" known for delivering clear and succinct messages without disclosing internal details.


• Experience working in an enterprise environment with Crestron/Fusion at the server and application layer


• Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified